Senior Change Management Consultant

Join SADA as a Sr. Change Management Consultant!

Your Mission 

As a Senior Change Management Consultant at SADA, you will be the primary point of contact for corporate and enterprise customers to lead them through envisioning, planning, and delivering user adoption, training, and change management consulting. You will work closely with clients, demonstrating functional and professional knowledge to ensure that the work products and deliverables are customized to a client’s specific needs and held to industry standards leading to client satisfaction.  You will support the sales team to craft robust proposals, and deliver Statements of Work (SOWs) that the change management team can successfully execute.  

You will be an established contributor within SADA and will develop a reputation with customers, the Google Workspace Professional Services organization, and Google for the quality of your work. You will lead client-facing change management and training discussions, demonstrated repeated successful delivery of Google Workspace projects. You will facilitate and participate in executive workshops and engage in strategic conversations with client leadership.  

 

Pathway to Success 

#MakeThemRave: You are obsessed with customer service and strive to #DoTheRightThing for our customers at every turn.  You use your expertise to guide our customers through our change management methodology in order to drive successful change in their organizations. You support and coach your colleagues to do the same on their projects.

#BeOneStepAhead: You are a natural leader and enjoy coaching team members and clients on best practices.  You have your finger on the pulse of customer needs and take pride in helping them solve their real-world problems on Google Workspace. 

You will be measured by a combination of (a) informal client and formal colleague feedback and (b) meeting quarterly goals collaboratively set by you and your manager.

As you continue to execute successfully, we will build a customized development plan together that leads you through the change management consultant or management growth tracks. 

Expectations

Required Travel - up to 25-50% travel to customer sites.

Customer Facing - This is very customer-facing role. You will usually interact with customers on a daily basis. You will participate on calls and facilitate remote and onsite customer trainings. You will also support sales demos and workshops, needing to be able to demonstrate the benefits of using Google Workspace.  You will be a member of a project team that works collectively toward successfully deploying customers to Google Workspace and will participate on client calls with the team.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

Job Requirements

Required Credentials:

• Cloud Digital Leader certified, or able to complete within the first 6 months of employment. 

Required Qualifications: 

• A minimum of 3+ years exposure to Google Workspace 
• At least 1-3 years external consulting experience
• At least 1-3 years training experience
• Well-proven time management skills while remaining flexible in responding to changing client needs and managing multiple streams
• Bachelor's Degree or equivalent experience
• Strong analytical skills and good problem solving skills
• Excellent verbal and written communication skills
• Strong interpersonal and organizational skills 
• Energetic and professional demeanor, and be very client oriented
• Able to work on and lead large, enterprise projects
• Able to work on large, remote project teams
• Able and willing to coach junior resources

Useful Qualifications:

• A minimum of 1-3 years Google Workspace deployment experience
• A minimum of 2-5 years of change management consulting experience
• Technology training experience
• Strong technical writing skills 
• Experience with client-facing consulting engagements
• Experience interacting with and presenting to executives
• Previous experience with change management driving user acceptance of new tools or technologies
• Sales experience

 

About SADA

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different ba