Customer Service Representative (Full-Time)

LOCATION

Killeen, TX

JOB TYPE

Full-Time

PAY TYPES

Hourly

SALARY

$11.10 - $16.10 / hour

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

Are you passionate about helping others and delivering exceptional service? We’re looking for a Customer Service Representative who is dedicated, customer-focused, and ready to thrive in a fast-paced environment.

In this role, you’ll be the first point of contact for our customers resolving inquiries, providing accurate information, and ensuring a seamless and positive experience. If you’re a strong communicator with a problem-solving mindset, we’d love to hear from you!

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Actively listen to customers to understand their needs and concerns
• Resolve customer issues efficiently and professionally
• Use internal systems and tools to manage customer accounts
• Identify opportunities to upsell or upgrade products and services
• Clearly explain products, services, and processes to customers
• Escalate complex or unresolved issues to the appropriate team
• Strive for first-call resolution through effective problem-solving

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Skilled in troubleshooting and following up on customer issues
• Conflict resolution, negotiation, and problem-solving abilities
• Customer-oriented: empathetic, patient, and responsive
• Able to multitask, stay focused, and manage time independently
• Team player with a positive attitude and strong interpersonal skills
• Comfortable working in a dynamic, fast-changing environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

 

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, emp