Performance Software Engineer

TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:

• Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.
• Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
• Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
• Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
• Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.
• Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

• Responsible for investigating end-to-end stability, scale and performance issues with cloud-native platform reported by customers
• Consulting with stakeholders to determine needs/weaknesses
• Simulating customer issues in lab to reproduce performance and scalability issues
• Analyzing results to increase product reliability
• Identifying and implementing fixes either individually or by partnering with product and programming teams
• Developing tools, scripts, benchmarks, and documentation to help customer support diagnose, troubleshoot, extract relevant information, and in cases, fix issues to reduce mean time to resolution
• This is a 100% Telecommuting Position [may work from anywhere in the U.S. mainland and/or territories]

Requirements

• Bachelor’s degree in Computer Science [foreign degree equivalent accepted]
• Two years’ experience: enhancing existing cloud-based programs; monitoring cloud frameworks; identifying and isolating performance issues; and providing root cause analyses for same