Director of Technology

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Director of Technology is responsible for leading the organization’s IT strategy, operations, and budget, ensuring the organization’s technical infrastructure meets the agency’s current and future needs, leading a high performing team of technical staff, determining business requirements for IT systems, planning, and managing IT projects, developing IT policy and practices, and mitigating IT security and disaster recovery risks.

Compensation: between $69,000 and $87,671 per year (salary is determined by total years of relevant experience)
Work Schedule: 40 hours per week

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PREFERRED MINIMUM QUALIFICATIONS

• Bachelor’s degree in information technology, information systems, computer science or related field, or equivalent combination of education and experience.
• Seven years of progressive experience working in IT operations to include experience supervising IT teams and projects and collaborating with organizational leadership.
• Business leadership or management coursework, training, or experience is preferred.
• Experience in healthcare or human service settings is preferred.
• Valid driver’s license/acceptable driving record.

CRITICAL SKILLS

• Strong interpersonal, communication, and leadership skills in both business and technical settings and with all levels of management and staff.
• Excellent analytical, decision-making, troubleshooting, and problem-solving skills.
• Strong working knowledge of computer systems, information security, network and systems administration, databases and data storage, telecommunications systems, and HIPAA regulations.
• Highly skilled in project management with a track record of delivering projects on time and within budget.
• Aptitude for organizational thinking.
• Flexible and positive attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures smooth delivery and operation of IT services across the organization.
• Cultivates a strong IT team by recruiting, training, coaching, and developing employees, supporting knowledge sharing and growth, and assessing and addressing performance.
• Partners with colleagues across the organization to identify business and technology needs, optimize the use of technology, and enhance user satisfaction.
• Establishes and executes short- and long-term goals for IT operations and ongoing technology enhancement.
• Develops and manages organizational IT policies and procedures in collaboration with agency leadership.
• Oversees and determines timeframes for major IT projects including system updates, upgrades, migrations, and outages.
• Organizes IT equipment management, replacement, and update schedules.
• Fosters a customer-centric culture within the team that balances responsiveness and operational priorities.
• Engages in continuous improvement efforts based in operational metrics to ensure a high standard of service delivery.
• Ensures that the helpdesk provides timely, accurate, and consistent customer service.
• Serves as the organization’s HIPAA Security Officer to protect client health information, other sensitive data, and critical systems from security threats.
• Ensures reasonable business continuity, regular backup, and effective recovery of data and systems in the event of a disaster, security incident, or other emergency.
• Develops, monitors, and manages the department’s budget to support annual and long-term planning, optimize value, and control costs.
• Establishes and maintains productive working relationships with external partners and vendors, and manages value-a