Operating Effectiveness Senior Advisor, PBM Operations - Evernorth - Hybrid

POSITION SUMMARY

As a member of the Process Governance team, you will have the opportunity to influence the Pharmacy Benefit Management (PBM) organization through customer-centric service delivery and operational excellence.  This role will allow you to showcase your talent to lead, facilitate, and drive business process improvement initiatives while making a direct impact on members, clients, and providers. This role requires the ability to influence and drive change. As a member of the Process Governance team, you will take an active role in helping the organization achieve top quality. Passion for problem solving and the ability to identify innovative solutions will be key to your success in this role.

You will have opportunities to interact with operations senior leadership on critical projects and work with a variety of cross-functional partners.  

If you thrive in a dynamic and agile work environment, PBM Operations will be a great fit for you!

This position is in-office aligned and will require the flexibility to perform onsite 3 days per week at a designated Cigna facility.

Primary Functions

• Leads and manages cross-functional process improvement initiatives, leveraging best practices and a variety of approaches and tools
• Assists in engineering new business processes across various teams
• Analyzes and measures the effectiveness of existing business processes and designs sustainable, repeatable, and quantifiable future state solutions
• Documents existing processes and conducts root cause analysis to identify pain points
• Aligns with business partners to prioritize opportunities and recommend solutions that improve quality and service
• Communicates project status and risks to stakeholders and leadership
• Provides input to work instructions, job aids, and training material

Key Qualifications

• Bachelor’s degree in Business, Finance, Health Administration or related curriculum preferred; Master’s degree preferred
• At least 8 years’ experience in process improvement design/development
• Six Sigma, lean or related certification preferred
• Knowledge applying project management methodologies; PMP preferred
• Excellent analytical skills, ability to perform data analysis, summarize findings and use data to support proposed solutions
• Proven critical and strategic thinking skills; ability to identify, assess, and solve problems
• Strong business acumen and proven ability to leverage knowledge base to quickly grasp new business areas and concepts
• Strong time management and organizational skills 
• Ability to deal with ambiguity, embrace change, and work both independently and in conjunction with co-workers of all levels
• Excellent communication (oral and written), presentation, and facilitation skills
• Proficient documenting detailed meeting summaries for audience dissemination
• Ability to effectively interact with all professional levels, senior/executive leadership, stakeholders, and partners
• Proficient using MS Office software; specifically, Excel, PowerPoint, Visio

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine user