Global Client Operations Coordinator

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us!

Job Description

NBC Universal is seeking a Global Client Operations Coordinator (GCOC) to join a driven and highly motivated team located in Englewood Cliffs, NJ as part of the Program Operations team in Media Operations. This GCO Coordinator role will have a primary focus on VOD and will gain valuable experience in our enterprise systems. The ideal candidate will work collaboratively with the rest of Media Fulfillment, Product, and Engineering teams across multiple site locations.

• Monitor delivery of content to specified platforms, troubleshooting, and escalating to quickly rectify any potential issues.
• Weekend support hero- coordinator shift would be Friday-Tuesday.
• Provide support for pre and post checks on content that has delivered to ensure all information is correct outbound, and that each piece of media has successfully reached its destination.
• Monitoring and working to resolve partner tickets that come in daily. This includes escalation, fixing content entries and retrying deliveries. Will work closely with our digital networks origination center who are confirming that content is available on the actual platforms.
• Must have and retain a solid understanding of internal workflow tools that the coordinator would be trained on.
• Provide network coverage for brand owners where necessary.
• Work in multiple systems to create and manage orders.
• May be assigned to different brands based on business needs.
• Complete all other duties as assigned. 

Qualifications

• Ability to work under pressure with great attention to detail.
• 1+ year of experience in a role exhibiting excellent written and oral communications and effective interpersonal skills.
• 1+ year in a role requiring effective communication with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and operations staff
• 1+ year experience showing excellent application skill with Microsoft Outlook, Word and Excel.
• Must be able to work flexible hours as needed, including nights, holidays and weekends to meet the 24/7 operational needs (example Tues-Saturday, 6am-4pm, 3p-11p, etc)
• Must be able to work on site a minimum 3 days per week.
• Must be willing to work in Englewood Cliffs, New Jersey or Denver, Colorado

PREFERRED QUALIFICATIONS:

• Bachelor’s or 2-year degree in Communications or Media.
• Must be willing to work weekends and holidays as needed with advance notice.
• 1 year+ experience working with video distribution in a TV Broadcast environment
• Passion for broadcast and new media distribution- should enjoy keeping up to date with emerging platforms and the latest technology trends.

This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.  Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $45,000 - $55,000 (not bonus eligible).

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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