About Us 

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. 

About the Opportunity

The Director, Facilities Management oversees all facilities initiatives, vendor performance, and operating expenses within their assigned territory. Reporting to the General Manager, you will lead a team of Facilities Managers and Coordinators, driving operational excellence to maximize performance, value, cost efficiency, member experience, and brand standards. Candidates are expected to be on-site at buildings within their remit up to five days per week, traveling as necessary. 

Key Responsibilities

• Strategic Leadership & Team Management: Lead, mentor, and develop a high-performing team of Facilities Managers and Coordinators. Balance day-to-day operational demands with long-term strategic objectives, acting as a territory subject matter expert.

• Operational Excellence & Compliance: Oversee the delivery of facility services and standards—including repair, maintenance, cleaning, and food & beverage. Ensure full compliance with fire, health, and life safety regulations. Leverage the CMMS (Computerized Maintenance Management System) to hold vendors accountable to deliver upon desired outcomes.

• Financial & Vendor Oversight: Drive financial performance by collaborating with regional Finance Leads on budget preparation, forecasting, and expense management. Identify opportunities to reduce OPEX and improve efficiency while maintaining accountability for vendor relationships and performance outcomes.

• Project Management & Cross-Functional Collaboration: Partner with Real Estate, Legal, Design, and Development teams to support new building launches and handover processes. Collaborate with other internal stakeholders within the Sales or Operations organization, such as Health & Safety. Act as a program manager for territory-specific projects and regional initiatives, ensuring successful execution and prioritization.

• Business Continuity & Partnership: Collaborate with Member Technology and Global Security teams to develop and maintain business continuity plans, ensuring all buildings and members remain online. Build high-level partnerships across the region to foster best-practice sharing.

• Continuous Improvement: Audit key processes on an ongoing basis to identify and implement operational improvements that enhance service quality and consistency.

About You

Experience & Requirements

• Education: BA/BS in Business, Hospitality, or a related field; MBA preferred.

• Experience: 12+ years in facilities management, hospitality, retail, or related fields, with a strong focus on operations preferred.

• Operational Background: Proven success managing large, distributed organizations and outsourced service providers. Experience with new business unit launches (e.g., hotels, commercial properties).

• Financial Acumen: Deep understanding of building financials with a demonstrated ability to optimize vendor and team performance.

• Professional Skills: Strong communication, organizational, and project management skills. Experience thriving in fast-paced, agile environments with a bias for action and attention to detail.

• Leadership Style: Assertive, inspirational, and committed to professional development; high degree of integrity, empathy, and self-awareness.

Compensation & Benefits

Base Pay: $150,000 to $178,000 annually

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employ