Client Device Specialist

Engineering a world of possibilities

Join us at Mines as a Client Device Specialist, where you'll be at the forefront of shaping our technology landscape using cutting-edge technology and you'll make tangible impact on one of the best STEM universities in the country!

In this pivotal role, you’ll design and implement innovative hardware solutions that drive excellence within our vibrant Mines community. As a key member of the Infrastructure Services team in the Information and Technology Solutions (IT) department, you'll collaborate with staff, faculty, and students to deliver expert IT consultation and craft advanced hardware architecture.

Your day-to-day will involve overseeing every aspect of our endpoint management infrastructure. From deploying operating systems and packaging hardware drivers to identifying software needs and ensuring flawless compatibility, you'll be integral to maintaining our high standards for teaching and learning experiences. You’ll define hardware specifications, centrally deploy configurations, and troubleshoot hardware and software failures. This position is part of a team that is responsible for architecting and providing Tier 3 support for an enterprise endpoint environment including 5000+ endpoints of a mixture of operating systems and hardware platforms.

This is a hybrid position in which team members must be able to commute to campus in Golden, Colorado. For more on IT at Mines, please visit: https://it.mines.edu/.

ENDPOINT ADMINISTRATION 

• Utilize Microsoft technologies including Microsoft Windows Server, Active Directory, Group Policy, Microsoft Licensing technologies, MECM, Azure AD, Microsoft Endpoint Manager, and InTune to manage and deploy configurations to endpoint devices.  
• Utilize JAMF Pro configuration management including Apple School Manager, AppStore, and traditional application deployment support and functionality to manage and deploy configurations to endpoint devices.  
• Assist with providing a consistent user experience across both physical and virtual desktop environments.  
• Create base configurations for all types of client devices used at Mines.  
• Perform client endpoint system installations, tests, tuning, and troubleshooting.  
• Create installation packages, administer deployments, and monitor software delivery.  
• Monitor hardware and license utilization.  
• Use scripting to make multiple changes on machines campus wide.  
• Create, administer, and maintain group policy settings for the centralized license, settings, and file management across client systems.  
• Verify client functionality of group policy settings.  
• Profile management maintenance and support.  
• Create software and hardware installation packages as new applications and needs become available.  
• Upgrade driver packages as new hardware is delivered to campus to allow for pre-boot execution environment (PXE) processes.  
• Configure profile management software to capture necessary attributes for a seamless user experience across systems on campus.  
• Deploy group policy to restrict access as necessary to comply with license and security restrictions.  
• Build deployment packages for new operating systems.  

  

END-USER DEVICE EVALUATION AND SELECTION 

• Conduct research on client device standards and remain abreast of developments with emerging technologies.  
• Work with stakeholders and gather requirements to develop and implement common standards that fit a wide range of needs.  
• Participate in the evaluation of