Front Office Specialist- Glenway Pediatrics

*** Front Office Specialist- TriHealth Glenway Pediatrics ***

At TriHealth Glenway Pediatrics, our Front Office Specialists are the welcoming face of care for children and families. You’ll work in a supportive, team‑based environment where compassion, organization, and great communication truly make a difference—helping families feel confident and cared for from the moment they walk in.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. 

Apply today and grow your career with a team that truly values you. 

Location:

• 6350 Glenway Ave, Cincinnati, OH 45211

Work Schedule: 

• Full-Time (80 hours bi-weekly) 

• No Holidays!

   

Incentives & Benefits: 

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $1,000 Sign On Bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:
High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)

Job Overview:
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.


Job Responsibilities:
Answers incoming telephone lines and handles and distributes calls. 
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. 
Schedules patient appointments. Informs department of issues. 
Accurately inputs patient registration information and updates patient insurance and demographic information. 
Accepts payments and logs appropriately. 
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. 
Handles patient complaints and refers to manager as appropriate.

Working Conditions:

Climbing - Rarely 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Frequently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Frequently
Pulling - Rarely 
Pushing - Occasionally 
Reaching - Rarely 
Reading - Frequently 
Sitting - Consistently 
Standing - Rarely 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Occasionally 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently