Sales Administrator

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

What you’ll be doing:

As a Sales Administrator, you will support the Sales Team drive new business and revenue growth by  ensuring the smooth operation of sales processes within an organization. Success in this role requires one to possess strong organizational skills, attention to detail, and proficiency with customer relationship management (CRM) software and Google Suite  applications. Effective communication skills are also essential for interacting with customers and collaborating with team members.

Key Responsibilities:

Ambassadors:

• Facilitate ambassador onboarding sessions, regular check-ins and feedback sessions
• Coordinate with sales team on lead handling
• Schedule and coordinate ambassador activities
• Work with marketing to distribute newsletters on Hugo events to coordinate meetups
• Create sales enablement materials for ambassadors
• Identify opportunities for program expansion

Sales support:

• Respond to RFPs/RFIs
• Build sales presentations and proposals
• Work with  Marketing to develop new slides for Sales
• Research prospects - Lead, Business & Tech stack
• Filling out supplier forms
• Sales deep dive into programs in order to create new campaigns (ie: who is looking at learnings from Silver light in order to figure out what works and what doesn’t, then feed it back to marketing for additional pieces of content)
• Search for contacts to hire sales people (IE: Grammarly has had a big BDR team, who has left and never became an AE– maybe they are just a great BDR)

Deal Management:

• Track deal progress in HubSpot
• Coordinate meetings between prospects and AEs
• Document customer requirements
• Fill out sheet containing customer requirements
• Set up demo accounts on Hubflo

Administrative:

• Maintain sales collateral library (organize Google Drive)
• Update customer records and pipeline data in HubSpot
• Schedule and coordinate sales meetings
• Work with Head of Sales to track sales team metrics
• Helping with Sales/Revenue people travel (hotel, agenda, etc)
• Organize playlists in Grain (by client… for trainings)

Technical Support:

• Develop sales FAQ based on technical product questions for AEs
• Coordinate with Marketing to maintain website updates based on FAQs from sales calls
• Document common objections
• Liaise with marketing team to develop content to overcome objections

If you are someone who thrives in a fast-paced, hyper-growth environment where a “speed to value” mindset is essential, and has a proven track record of building up high-performance teams, then this is the job for you!

What Qualifications you will need: 

Competencies:

• Strong team management skills
• Strong business acumen, sales and negotiation skills
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making
• Advanced written and oral communications skills
• Deep commitment to the organization’s mission and values
• Articulate and effective communicator, both orally and in writing, with strong presentation skills
• Ability to navigate in ambiguous and dynamically changing environments

Experiences:

• Experience as a sales administrator supporting the running of sales/ revenue teams from the ground up; preferably in leading multinational companies (including startup/scale-up’s) and/or global consultancies/professional services firms.
• Proven track record of driving process improvements, setting/execut