Customer Success Advisor (English and Polish) Late Shifts

Our Customer Success team is looking for a Customer Success Advisor to support the late shifts in the customer care area!

As a Customer Success Advisor, your job would be to:

• respond to enquiries and educate our Customers on our products by chat and email
• troubleshoot problems for Customers
• coordinate solutions with IT and management
• help our Customers build successful businesses

You may be the perfect match if you:

• have excellent language skills in English (at least C1 level); any additional language such as Russian, Portuguese, Spanish, German, French or Italian would be an asset
• are ready to work 8-hour late shifts: between 3 PM-7 AM from Monday till Sunday
• have online marketing acumen and preferably some technical background
• are open to new experiences and ready to acquire new information at a fast pace
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skills
• are an outgoing “people person” with an upbeat attitude

Salary range:

• contract of employment: 5 600 PLN gross/month

Extra perks include:

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
• home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program - up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc.
• modern equipment - most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge sharing sessions, and more