Senior Sales Operations Analyst

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference: 

As a Senior Sales Operations Operations Analyst at Iterable, you will play a pivotal role in analyzing and optimizing our revenue processes, including those related to SDR and partnerships operations, and ensuring data-driven decision-making. This role requires strong proficiency in SQL and data visualization tools such as Power BI, Sigma, or Tableau. The ideal candidate will have a passion for data analysis, a keen eye for detail, and the ability to translate data insights into actionable recommendations. If you are looking for a dynamic and challenging role with ample room for growth, we encourage you to apply.

Key Responsibilities:

• Develop and present insightful strategic recommendations to senior leaders, effectively communicating in leadership language to support data-driven decision-making.
• Collaborate with cross-functional teams, including SDR and partnerships operations, to gather, analyze, and interpret data related to revenue, sales, and operational processes.
• Develop and maintain SQL queries and scripts to extract, transform, and load data from various sources.
• Create and maintain dynamic and interactive reports and dashboards using Power BI or Tableau to visualize key performance metrics, with a focus on SDR performance and partnership success metrics.
• Identify trends, patterns, and anomalies in revenue data, including SDR and partnership data, to provide actionable insights to management.
• Assist in the development of revenue forecasting models and strategies, particularly in relation to SDR pipeline generation and partnership contributions.
• Monitor and report on key revenue performance indicators, including those specific to SDR effectiveness and partnership ROI.
• Support revenue operations by providing data-driven recommendations for process improvements and optimizations within SDR and partnerships teams.