Director Partner Services – Client Enablement & Project Management Office

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Center for Patient and Professional Advocacy

Job Summary:

We are looking for a strategic and systems-minded Director of Partner Services to elevate our client delivery & operational capabilities through scalable tools, templates, and enablement strategies and projects. This role functions as an internal consultant—designing and deploying repeatable assets that enhance the value we deliver to our marquee clients. This role will also lead internal (manage intake, prioritize, facilitate) strategic growth and special projects.

You will lead internal initiatives that improve delivery consistency, accelerate & propel new partner onboarding, and empower client-facing teams. This is a high-impact role with the opportunity to shape the future of our delivery model and eventually lead a growing PMO function.

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KEY RESPONSIBILITIES

• Design and build scalable toolkits, templates, and frameworks that enhance client onboarding, engagement, and success.

• Develop reusable project plans, communication templates, and enablement resources for use across client accounts.

• Manage internal strategic projects that improve delivery operations and client experience.

• Lead process analysis and design efforts. 

• Mentor and manage a project manager, with potential to grow the team as the function scales.

• Collaborate with cross-functional teams (Leadership, Faculty, Partner Relationship Managers, Learning Education Designers, IT) to ensure alignment and adoption of best practices.

• Apply change management and communication strategies to drive internal adoption and client impact.

• Continuously assess and improve internal processes to support growth and operational excellence.

• Bring and build project management expertise and acumen for maximum success. Establish best-practice driven PMO for maximum impact across the Center. 

Qualifications

• 8+ years of experience in consulting, client success, or internal strategy roles.

• Strong project management skills with experience building and managing scalable systems.

• Excellent PowerPoint and communication skills; able to distill complexity into clarity.

• Experience with Visio and process mapping. 

• Experience managing internal initiatives and cross-functional collaboration.

• Familiarity with change management frameworks and organizational transformation.

• Background in healthcare, SaaS, or enterprise services is highly desirable.

• Experience with building, leading, and participating in PMO structure. 

• PMP-certification is preferred.

About the Department:

Vanderbilt Health Center for Patient and Professional Advocacy

The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA), provides services, education and research that support the pursuit of professionalism and high reliability for medical centers and health systems worldwide.

Our programs, PARS® (Patient Advocacy Reporting System) and CORSsm (Coworker Observation Reporting System), use the observations and experiences of patients, families and fellow medical team members to create local and national data and discipline-specific benchmarks to identify, address and support the small group of physicians, advanced practice professionals, nurses, physician assistants and academic/research faculty who model disrespect towards patients, colleagues and trainees.