Senior Hardware Support Specialist (Night Shift)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Senior Hardware Support Specialist with break/fix support and installation experience to contribute toward the success of our technology initiatives. Oversees the team installations and assists where and when needed with day-to-day functions. Maintains records and audits of equipment, spacing, and spare parts inventories. Provides recommendations to management for supply reorder. Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices. Oversees break/fix support process. Completes more technical aspects of break/fix process and recommends solutions. Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

• Bachelor's degree or equivalent work experience, OR

• Technical or vocational certification

• At least 5 years experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.-At least 5 years experience within a total information technology (IT) environment.

Preferred Skills/Experience

• IT incident management

• Hardware infrastructure

• Storage hardware

• IT standards, procedures, policy

• Mid-range hardware

• Mainframe hardware

• Change control

• Networking/communications hardware

• Telecommunications

• Server hardware

Extensive experience in:

• IT environment

• H/W installation and support

• Technical troubleshooting

Location Expectations

Working Hours: Friday, Saturday, Sunday, Monday and Tuesday from 6pm to 6am and the following week Monday and Tuesday from 6pm to 6am.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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