Salesforce Support Engineer, Amsterdam/Poland

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:

Salesforce Support Engineer, Amsterdam/Poland

Company:

Prologis

A day in the life

Prologis’ scale and position in the industry enable us to take advantage of outstanding data and tech-nology opportunities like never before – it is why these are at the heart of our strategy to “stay ahead of what’s next."

We are seeking a hard-working Salesforce Support Engineer who will provide day-to-day support to Salesforce end-users (900+). You will partner with multiple Prologis Business Units and multi-functional teams to drive adoption throughout the organization and provide support. In addition, you'll be assigned special technical projects related to Salesforce Operations objectives. The successful candidate is passionate about supporting the adoption and growing the value of Prologis's Salesforce.com system.

Key responsibilities include:

• Provide day-to-day end-user support and training for all Salesforce configurations, functions, and features.
• Work support ticket requests and provide timely resolution and end-user follow up.
• Perform basic system configurations such as working with custom objects, triggers, and workflows.
• Audit and resolve code and data related issues.
• Performs coding of semi-complex modules as a domain specialist.
• Improving process to prevent issues from recurring in the future.
• Assist with system maintenance.
• Drive end user adoption, value, and return on investment.
• Deliver timely, accurate and impactful business information.
• Develop business intelligence reports and dashboards to monitor items such as pipeline forecasts, trends and growth.
• Designing and conducting training sessions and updating training materials.
• Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements.
• Handle special projects as assigned. This includes annual and monthly reporting and ad hoc reporting.

Building blocks for success

Required:

• 3+ years’ experience in Salesforce configuration, administration, and development.
• APEX, LWC, API development knowledge must.
• Must have knowledge of relational databases.

Preferred:

• Salesforce certification in either administration or development is a plus.
• Excellent written and verbal interpersonal skills.
• Strong presentation and training skills.
• Ability to apply creativity to improve processes.
• Must have attention to detail, a dedication to quality and customer happiness.
• Comfort working in a fast-paced environment and have strong leadership skills.
• Understanding of out-of-the-box Salesforce capabilities, worked with AppExchange solutions.

#LI-SP1

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Amsterdam, Netherlands

Additional Locations:

Warsaw, Poland