EPS Production Manager

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Production Manager will manage the daily operations of the EPS Department. This leadership position manages tailored service to each of our clients; from purchase orders, timelines, strong professional demeanor and quick responses. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. In addition, you will be expected to attend ongoing Management Training courses and abide by all policies and procedures set forth by the Encore Boston Harbor.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists in hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Tracks hours of daily resort staff and production crew
• Calls for effective management of client resort budgets.
• Manages the overall revenue production for business within EPS.
• Maintains projects in internal project management software.
• Creates proposals and estimates for exhibits or corporate environments along with show services (as required) to help outline the options and pricing during the decision making process in a timely fashion
• Creates sales orders for exhibits or corporate environments along with show services (as required) in order to provide clarity for final designs, finishes, services and overall project expectations.
• Identify and capture opportunities for upselling and enhancing the production value of programs.
• Creates and manages project timelines in order to meet strict deadlines.
• Leads Pre-Detail meetings to review project timelines and client expectations.
• Creates Vendor Purchase Orders for all components required for project.
• Creates and issues change orders as required with additional sales orders to clients.
• Communicates with and provides support to production throughout the project.
• Partners with Account Executive/Account Manager to approve pre-show staging of project.
• Leads Pre-Shift