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Manager, Agency Account Management
Index ExchangeNew York City, United Statesfull_timeVerifiedPosted 13 Jul 2026
💰 $165,000/yr($125,000/yr – $165,000/yr)
About the role
About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Index Exchange is seeking a Manager, Account Management to join our US HoldCo team. In this role, you will lead a team of two Account Managers while maintaining direct ownership of key agency and marketer partnerships. You will balance hands-on client delivery with coaching responsibilities — ensuring consistent service standards, timely execution, and strong collaboration across the team. Acting as a trusted partner, you’ll proactively address client needs, solve challenges, and surface opportunities for growth.
This role is ideal for someone who thrives in an ambiguous, fast-paced environment, excels at building relationships, and is passionate about developing others.
What we’re looking for:
- Strategic: IX values partnerships and providing strategic insights to the agencies and marketers who leverage our exchange. In this role, you will be responsible for not only day-to-day account management and operations, but also for providing insights and recommendations to our external stakeholders around the programmatic ecosystem as a whole. You’ll bring a strong point of view and help your team do the same.
- Collaborative: In order to retain and grow our agency accounts, you will work cross-functionally with sales, analytics, technical teams, and publisher account teams to become a subject matter expert on the IX Platform. You’ll also foster that same collaborative spirit within your team, creating an environment of shared learning and accountability.
- Communicative: You will be working with a number of clients and internal stakeholders at any given time, and will be expected to communicate effectively both internally and externally. This is a highly visible, client-facing role where building trusted relationships with agencies and marketers is essential. You’ll also serve as a clear, confident voice that elevates the work of your team.
- People-First Leader: You bring a people-leadership mindset to everything you do. You guide day-to-day operations, provide mentorship, and help create a culture of accountability and growth. You’re comfortable navigating ambiguity, modeling adaptability for your team, and stepping in where needed to ensure your partners receive exceptional service.
Here’s what you’ll be doing:
- Manage and develop a team of two Account Managers, providing ongoing coaching, performance management, and professional development support.
- Maintain direct ownership of a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
- Serve as the day-to-day contact for existing agency and brand marketer partners, while delivering expertise in the IX platform.
- Provide data-driven insights and recommendations to clients to help them solve challenges and capitalize on opportunities within the programmatic landscape.
- Partner with business development to support new business efforts and evangelize the Index Exchange brand in market.
- Collaborate with publisher account teams to identify and secure
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