Inside Sales Representative, SMB (US)

Job Title: Inside Sales Representative, SMB

Location:  Remote, US (EST hours required) 

Contract: Permanent, Full-Time

 

About Us:

 

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

 

 

About the Role:

 

As an Inside Sales Representative at Cyncly, you will play a crucial role in driving revenue growth by developing new business opportunities and managing client relationships. You will be responsible for engaging with prospective clients, understanding their needs, and offering tailored software solutions that enhance their operations. The ideal candidate is motivated, customer-focused, and thrives in a fast-paced, technology-driven environment. 

 

Key Responsibilities:

 

• Lead Generation: Proactively identify and qualify leads through research, networking, and inbound marketing efforts. 
• Sales Outreach: Conduct cold and warm outreach via phone, email, and digital communication to prospective clients. 

 

• Client Needs Analysis: Engage in consultative conversations to understand customer pain points, business challenges, and objectives. 

 

• Product Demonstrations: Effectively present and demonstrate Cyncly's software solutions to potential clients, highlighting how they meet specific needs. 

 

• Pipeline Management: Manage and track leads, opportunities, and sales activities using CRM tools such as Salesforce. 

 

• Customer Relationship Management: Develop strong, long-lasting relationships with clients to ensure satisfaction and uncover opportunities for up-selling or cross-selling. 

 

• Collaboration: Work closely with marketing, product, and customer success teams to ensure a seamless customer experience and ongoing product education. 

 

• Sales Targets: Consistently meet or exceed monthly and quarterly sales quotas and performance metrics. 

 

• Market Intelligence: Stay informed of industry trends, competitor products, and evolving customer needs to effectively position Cyncly’s offerings. 

 

 

Requirements:

 

• Experience in the kitchen and bath design industry is highly preferred
• Familiarity with kitchen and bath design software (e.g., 2020 Design) is preferred
• Experience in sales, specifically targeting SMB clients, with a proven track record of success in new logo acquisition
• Strong presentation and product demonstration skills.
• Spanish is an asset

 

Attributes: 

 

• Highly self-motivated and results-driven with a focus on achieving and exceeding sales goals
• Capable of handling objections and turning challenges into sales opportunities
• Strong interpersonal skills with the ability to build relationships quickly and professionally
• Collaborative team player with a positive, solution-oriented mindset

 

Working For Us:

 

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us