Manager, Talent Management

You’re more valuable than ever – And that’s just how we’ll make you feel.

At GoHealth Urgent Care, we prioritize our patients' needs by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.

The Manager of Talent Management for Support Teams will play a critical role in driving talent strategy across Operations. This position will be responsible for partnering to design and implement programs regarding organizational design/development, career and leadership development, performance and talent management, high potential identification, succession planning employee engagement, and retention in collaboration with the Talent Management Partners. Additionally, the Manager will act as a key advisor on employee relations matters, ensuring compliance with policies and regulations, and fostering a fair and equitable work environment.

Job Requirements

Education

• Bachelor’s Degree Required in Human Resources Management, Business Administration, or related field and/or PhD is preferred.

Work Experience

• A minimum of seven plus years in HR/People roles with a focus on talent management, employee engagement, employee relations, or a related field, preferably within a support function.
• 2 years of leadership experience is required.
• Health care experience preferred.
• Proven experience in implementing and supporting talent management and employee engagement programs.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong analytical skills with the ability to use data to drive decisions and measure success.
• Ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders.

Required Licenses/Certifications

• PHR, SPHR, or SHRBP preferred.
• Valid State Driver’s License.
• Must pass MVR background check

Additional Knowledge, Skills, and Abilities Required

Core Competencies: 

• Collaboration: We take ownership of collectively establishing productive partnerships and relationships and seek to gain a joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applies creativity to overcome obstacles, and increases effectiveness and efficiency through process and other forms of innovation.
• Diversity and Inclusion:  Fosters diversity and inclusion to better understand team members, customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds, and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions focusing on doing the right thing; treats team members, our customers, partners, and vendors with dignity, consideration, open-mindedness, and respect.
• Accountability:  Always shows initiative, demonstrates a bias to action, and gets things done. Actively accepts responsibility for diverse roles, obligations, and actions that positively influence patient and customer outcomes, our partnerships, and the healthcare needs of our communities.

Essential Functions

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. They are critical or fundamental to the job's performance and are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

Engagement and Retention:

Design and support employee engagement programs that drive a positive workplace culture, improve morale, and reduce turnover.

Develop and ensure execution of recognition programs that align with company values and objectives.

Support our semi-annual team member engagement survey program and provide additional feedback sessions to assess employee satisfaction, partner with support team leadership to recommend, facilitate the creation of and support action plans based on the survey findings.

Create and maintain a positive team member relations environment by promoting open communication, trust, and mutual respect among team members.

Talent Management:

Develop and implement talent management strategies, including career development programs and performance management processes.

Design and lead full cycle performance management for operations.

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