Retail ETour Supervisor-Full Time (Paris LV)

JOB SUMMARY

All retail employees should be upbeat, positive, energetic and reliable. The Retail Supervisor provides excellent customer service; supervises the daily activities of the team on duty; actively promotes the selling of merchandise; monitors cash register operations; trains new hires; conducts audits and assists the Manager with counseling employees. The Retail Supervisor maintains and monitors daily schedules. The Retail Supervisor monitors stock levels to maximize sales. He or she receives, unpacks, folds and puts away the daily deliveries of merchandise. The Retail Supervisor employs selling techniques and works with associates to drive revenue. The Retail Supervisor maintains neatness and cleanliness on the sales floor and in the back stock areas. 

EDUCATION

High School Diploma required.  College degree preferred. Any combination of education, sales training or management experience that provides the required knowledge, skills and abilities

LICENSES/CERTIFICATES

Ability to obtain/renew all government required licenses or certification, specifically an Alcohol awareness Certification, and Health Card.

 

Customer Service: both internal and external customers

• Provide excellent customer service
• Embrace the “Spotlight on Service" behaviors
• Be knowledgeable about the Caesars Rewards program and the rewards it offers our guests
• Acknowledge and greet guests with a smile
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Assist guest in finding the product requested even if it means calling other stores

Generate Sales

Maintain an environment that is sales driven

Train associates in product knowledge

Train associates to up sell merchandise

Supervising Sales Associates

• Ensure all retail outlets are open and properly staffed
• Maintain customer service levels in accordance with Total Service standards

Lead Buzz sessions

Monitor compliance of company policies and procedures

Mediate grievances and problems with and between associates

Assist management with counseling and disciplinary action

Monitor call-ins, tardies and breaks

Coordinate daily associate projects, such as store cleaning, sizing, folding and replenishment

Assist in the training of new associates

Assist Manager in the writing and administering of yearly evaluations

Ensure the Manager is informed of any disciplinary concerns that arise during the shift

Register Operations

• Audit returns and employee sales
• Troubleshoot register problems
• Audit the registers

Complete Inter Departmental transactions

Be knowledgeable in opening and closing procedures

Cover shifts on the register when necessary

Ensure new hires are trained in register operations

Cash Management (Certain Las Vegas Properties Only)

• Coordinate employees’ banks for distribution
• Verify employees’ banks at the end of their shifts
• Coordinate change for sales associates
• Complete safe counts at the beginning and end of each shift

Teamwork 

• Be upbeat and positive at all times

Communicate all pertinent information to the next shift as they come on duty

Stock maintenance 

• Check in product as delivered 
• Inventory and replenish floor from backstock stored in stock rooms. Restock all products
• Collect old newspapers for return and deliver new newspapers to remote locations per direction from the Manager
• Maintain a neat and clean sales floor and well organized back stockroom

Complete stock counts as requested

Confirm receipt of proper paperwork documentation from the distribution center 

Prepare documentation and product for transfers both in and out of the store

Prepare documentation, signature approvals and products for “mark out of stocks"

Assist with requisitions

Assist Manager with all aspects of conducting an inventory, including reconciliation

Merchandising

Coordinate floor moves in conjunction with planograms

Coordinate the visual displays in compliance with the Visual Merchandising Handbook

Create and maintain a clean, well organized and inviting store atmosphere

Miscellaneous

Assist in employee sale and special events as requested

Attend all mandatory meetings and training sessions

Participate in supervisory training sessions

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