Service Technician

Goodwin Tucker Group

Reports to:  Service Manager

About Goodwin Tucker

Headquartered in Des Moines, Iowa, The Goodwin Tucker Group is the go-to company for commercial kitchen startups, remodels, repairs, improvements, and maintenance. Our company mission has remained the same since the 1930’s – we provide service, parts, and equipment to commercial kitchens in Iowa, Nebraska, South Dakota, and surrounding areas. We use innovation, leadership, education, and expanding our capabilities to meet the ever-increasing needs of our customers through highly skilled team members, up-to-date technology, and the finest tools and equipment. Learn more about us at https://goodwintucker.com/about/

What Goodwin Tucker can offer you:

• Competitive industry pay based on experience with the opportunity to advance
• Company sponsored healthcare for full-time employees
• 401k with employer match
• Paid time off and holiday pay
• Year-round work – We provide our teams with consistent work
• Company cell phone & Tablet with easy-to-use dispatch/invoicing software
• Well-stocked company vehicle with a gas card
• Dispatch from home and work in surrounding areas
• Career advancement – We provide ongoing training for our Team Members

Job Summary:  This position is responsible for going out to customer job sites to troubleshoot, diagnosing, and repair the commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment.  Communication to the customer regarding services performed is essential.   

Essential Functions:

•       Arrive to work site on time
•       Read and interpret work orders and repair tickets, make accurate and legible notes as to work performed
•       Properly troubleshoot, diagnose, and repair commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment
•       Perform preventative maintenance contracts
•       Fill out work orders completely
•       Define service problems, collect data, establish facts and draw valid conclusions about work needed to be performed for estimates or proposals
•       Communicate with customers regarding repairs, with dispatch regarding status of job, with parts dept to order correct parts, with General Manager or Service Manager on difficult calls, and with manufacturers as needed for help diagnosing problem with equipment
•       Collect on tickets as needed
•       Research service history for customers’ equipment
•       Keep certain warranty parts for return to the respective factories
•       Maintain own hand tools and tools provided by the company.
•       Maintain company vehicle, including keeping it clean, keeping inventory maintained and orderly, keeping vehicle fueled and ensure service gets scheduled for regular oil changes and other services

•       Must be available for overtime calls and weekend schedule.  Technicians are on a rotating weekend and night duty schedule.  We are open 24 hours a day, 7 days a week for service

Additional Duties:

•       Participate in Service Department training and meetings as appropriate
•       Help customers with part requests and technical questions
•       Ability to use a personal computer and operate VMS software to look up part info
•       Travel to branch locations as needed to help out
•       Repair certain in-shop equipment
•       Read and follow company procedure manual and safety rules
•       Take part in continuing education, as some factori