Project Coordinator, IT & Construction

Project Coordinator, IT & Construction position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The Project Coordinator, IT & Construction is responsible for supporting project management activities, ensuring that projects are completed on time, within scope, and within budget. This role involves coordinating tasks, managing schedules, and communicating with team members and stakeholders to facilitate project success as defined by the PMO.

PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to: 

• Planning and Scheduling:
• Plan and schedule project work orders based on priorities and resource availability.

• Coordinate with vendors, onsite contacts, and other trades as necessary to ensure project timelines are met.
• Coordinate with cross-functional teams to allocate resources and resolve conflicts.

• Review work orders and ensure all necessary information is available.
• Progress Tracking and Documentation:
• Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded.
• Submit completed work orders for billing promptly, ensuring all billing requirements are met.
• Maintain accurate records and documentation related to work orders.
• Monitoring and Communication:
• Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service.
• Communicate proactively with customers, provide regular status updates, requested deliverables, and confirm successful completion for each work order.

 Adherence to SLAs and Performance Metrics:

• Ensure compliance with Service Level Agreements (SLAs) and accountability to Key Performance Indicators (KPIs), meeting established benchmarks for response times, quality, and project deliverables.
• Quality and Compliance:
• Ensure compliance with quality standards and operational procedures.
• Provide guidance and support to team members involved in executing work orders.
• Ensure detailed checklists for deliverables are followed. Validate each task is completed thoroughly and meets quality standards.
• Conduct thorough reviews of submitted work. Verify accuracy, consistency, and adherence to guidelines.

COMPETENCIES & KEY SKILLS:

• Operations Management Knowledge:
• In-depth knowledge of operations management principles and best practices.
• Ability to optimize processes for efficiency and effectiveness.
• Familiarity with project management framework and standards.
• Analytical and Problem-Solving Skills:
• Strong analytical skills to identify bottlenecks and areas for improvement.
• Effective problem-solving abilities to develop and implement solutions.
• Proficiency in risk management and mitigation strategies.
• Team Stewardship:
• Peer accountability skills to coordinate and motivate teammates.
• Ability to provide guidance and support to team members.
• Experience in engaging cross-functional teams and managing stakeholder expectations.
• Project Mana