Lead Product Technology

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Key Responsibilities:

• Define and evolve product technology vision and north-star outcomes aligned to wholesale/MVNO business objectives and partner enablement.

• Own the product roadmap and delivery plan, converting ambiguity into clear requirements, decision frameworks, and phased execution that balances speed-to-market with durability.

• Translate between technical constraints (systems, APIs, security, data flows, network behavior, operational processes) and business needs (GTM, margin, customer and partner experience), ensuring shared understanding across technical and non-technical stakeholders.

• Partner with Architecture & Engineering teams to shape scalable, secure, high-performing solutions, including governance, observability, and controls appropriate for partner-facing ecosystems.

• Drive end-to-end launch readiness and operationalization: partner onboarding enablement, support model readiness, measurement/telemetry, and continuous improvement feedback loops.

• Lead cross-functional execution across Sales, Commercialization, Operations, Finance/Analytics, and Legal—aligning dependencies, resolving conflicts, and unblocking delivery.

• Use data-driven decisioning with Finance and Analytics to model forecasts and adoption assumptions and to inform sustainable offer/pricing and packaging strategies in a wholesale context.

• Embed guardrails-first thinking to protect customer experience and platform integrity (eligibility controls, policy/quality levers, compliance considerations, and operational risk mitigation).

• Identify and productize opportunities to reduce operational friction using automation and AI-enabled workflows—shifting from manual escalations toward standardized, tool-driven resolution paths.

• Develop and deliver executive-level narratives and presentations with crisp status, decision asks, risks, and mitigation plans; drive consensus and accountability.

Required Qualifications:

• Strong program/project leadership skills managing complex initiatives with multiple stakeholders, dependencies, and external partner considerations.

• Exceptional communication, facilitation, and executive storytelling skills—able to simplify complexity, frame decisions, and drive alignment at senior levels.

• Demonstrated ability to take ownership in ambiguous environments, drive accountability across teams, and deliver outcomes with minimal supervision.

• Proven ability to operate as a business–technology translator: understands technical architecture and constraints while optimizing for business value and customer experience.

• Strong problem-solving skills—able to identify root causes, align stakeholders, and implement pragmatic solutions quickly.

• Track record of improving customer and partner experiences through scalable, repeatable product and operational approaches.

Supervisor: No

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Preferred Skills:

• Experience delivering partner-facing / B2B2C technology products in a platform environment (telecom, wholesale, enterprise, or ecosystem-based models).

• Familiarity with API/platform enablement concepts (standardized interfaces, governance, security controls, observability).

• Experience shaping product strategy using forecasting, financial modeling, and data-driven decisioning (adoption assumptions, pricing/packaging, margin sustainability).

• Comfort partnering with Legal/Commercial teams to translate product intent into partner-ready requirements, documentation, and contracting inputs.

• Exposure to automation and AI-enabled workflow design, including responsible operationalization with governance and measurable outcomes.

• Expertise in tools such as Jira, Figma, and product analytics platforms.

• PMP or equivalent project management certification is a plus.