Senior Consulting Field Sales Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

We are seeking a Senior Consulting Field Sales Engineer as the customer facing, technical resource supporting the hyperscaler accounts in the submarine network space. The ideal candidate requires a strong technical background with an understanding of optical products, subsea networking, and customer applications. In addition, the ability to position Ciena’s leadership in networking hardware and software solutions as well as how Ciena’s offerings differentiate against the competition.

·  Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations. 

·  Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions. 

·  Be able to create, communicate and articulate the value of solutions to customers. 

·  Understand the customers current network, software applications and architecture.  

·  Work with both internal and external organizations to drive solutions for our customers.

.  Collect and assist in assessment of new product features, providing input on prioritizations  

·  Consult with customers on best practices and how to incorporate Ciena’s technology into their networks.  
 

How You Will Contribute:

·  Remote sales engineer supporting Hyperscalers across the Globe in the submarine space. 

·  Serve as a customer-facing contact for advanced technical issues.

·  Ability to understand network architectures and their building blocks.

·  Preparation of proposals, RFx's responses, and forecasts.

·  Collect and assist in assessment of new product features.

·  Manage and track customer requests and help coordinate sales activities. 

·  Assist Customer Product and Technology solution discussions and presentations

·  Support in the development of business cases, pricing strategies and incentives to win business

·  Assist in tracking of product deliverables and communicating issues to regional teams

·  Lead the transition of customers from end-of life products to other Ciena solutions.

·  Plan and support product certification, acceptance testing, and network introduction activities.  

·  Make independent decisions on routine technical activities in accordance with company policy and procedures.

·  Travel as required to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations.

·  Performs other duties as assigned.

The Must Haves:

·  Building network cost models that drive optimization of network designs in both subsea and terrestrial backhaul networks

·  Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking and optical transport. 

·  Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models.

·  Familiarity with cloud architecture and deploying / running applications in a cloud environment.  

·  Construction of product feature / price analysis spreadsheets

·  Sales opportunity and quote tool experience a plus

·  Project management, organizational skills

·  Problem solving skills

·  Communication skills

·  Strategy development

·  Time management skills; ability to plan, prioritize, execute & follow-up within a timely manner

·  Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategy

·  Technical background and desire to learn new technologies

·  Demonstrated ability to manage on-going activities such as RFP activity, trials and product acceptance

·  Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers.

·  Excellent organizational skills due to dynamic nature of activities

·  Superior verbal and written communication skills

·  Master’s Degree (CS, EE) or equivalent experience, required

·  10+ years telecommunications / industry experience in the subsea space

The annual total target compensation pay range for this position is $234,900 - $375,200.  This includes both base and incentive compens