Director, User Research

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.

Your New Role

The Director User Research Manager is responsible for overseeing a distributed WB Games User Research team responsible for helping to create best-in-class games with maximum potential commercial outcome.  

Responsibilities will including developing a Vision, Mission and Culture, managing and growing a team, developing and improving new methodologies, and ensuring we have the capacity we need to support our projects.

Your Role Accountabilities

• Setting Vision, Mission, and Culture for the team

• Managing and motivating a distributed team across 3 countries

• Identify key challenges and develop appropriate solutions

• Develop, evaluate and implement new processes and tools as the need arises

• Determine research priorities and developing a research roadmap, schedules and budget

• Stay informed on what is happening in the research field at large in order to ensure WB Games is up-to-date and current with the most advanced developments

• Ability to deliver results, sometimes critical, in a manner that translates into meaningful changes to the product

• Effectively communicate methodologies and results with key stakeholders across the company

• Assist with user testing (usability, playtesting, etc.) as needed

Qualifications & Experience

• 10+ years’ experience in games user research

• 5+ years management experience

• Demonstrated ability to grow both a user research group and direct reports, as well as bringing products and services to market quickly and making appropriate cost/user experience trade-offs

• Experience with console, PC, and mobile games

• BA/BS pertaining to human-computer interaction, psychology, or user research with applicable experience preferred

• Familiar with game design theory and development process for video games

• Knowledge of research design, qualitative, and quantitative methodologies

• Strong organizational, analytical and presentational skills

• Excellent written and verbal communication skills

• Working knowledge of Tableau or similar BI tools

• Familiarity with usability testing tools such as Qualtrics, etc.

• Passion for video games

The Nice to Haves

• Graduate degree pertaining to human-computer interaction, psychology, or user research strongly preferred

• Statistical experience and data modeling desired, but not required

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal