Cruise Operations Coordinator
ForaAbout the role
About Fora
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.
We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.
About The Role
The Cruise Operations Coordinator supports the growth of Fora’s cruise category by strengthening advisor support, improving internal workflows, and ensuring accurate, up-to-date cruise information across the platform. As cruise becomes an increasingly strategic part of the business, this role plays a key part in building structure, consistency, and scalable systems that empower advisors to confidently sell cruise. The Coordinator will help maintain partner information, support advisor education and training initiatives, manage operational processes, and continuously improve how cruise resources are organized and communicated. This is an operations-forward role ideal for someone who is highly organized, detail-oriented, systems-minded, and motivated by helping others succeed. A strong willingness to learn the cruise industry is essential.
Key Responsibilities
- Research cruise itineraries, pricing, and availability to support advisor recommendations
- Prepare and share curated sailing options and educational resources with advisors
- Monitor and manage advisor support queues, responding to inquiries in a timely and professional manner
- Maintain organized records of bookings, communications, and partner materials
- Gather, manage, and update cruise partner assets, resources, and internal documentation
- Assist with execution of cruise campaigns, trainings, webinars, and partner events
- Coordinate with advisors, cruise partners, and internal teams to ensure timely communication
- Identify opportunities to improve cruise workflows, tools, and processes as the business scales
- Contribute to building scalable processes that improve advisor experience and operational efficiency
Requirements
- Bachelor degree in Marketing, Business, Hospitality, Communications, or a related field
- 1-2 years of experience in operations, travel, hospitality, support, communications, or a related field
- Strong organizational skills with the ability to manage multiple projects, partners, and deadlines simultaneously
- High attention to detail and accuracy when handling data, assets, and documentation
- Excellent written communication skills for emails, partner correspondence, and marketing support
- Comfort working with digital tools such as Google Workspace, CRM systems, project management tools, and email marketing platforms
- Ability to work independently, keep projects moving, and prioritize effectively in a fast paced environment
- Strong problem-solving mindset with an interest in improving systems and processes
- Must be authorized to work in the US and based in NYC or willing to relocate
Strongly Preferred
- Experience in travel, hospitality, or cruise
- Familiarity with cruise booking processes or travel operations
- Curiosity about the cruise industry and a strong willingness to learn cruise products, terminology, and partner systems
Compensation
Compensation for this role varies based on experience,
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