Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012]

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  We help forward-thinking clients solve problems and improve operations.  Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations.  Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc.  Learn More About ProSidian: www.ProSidian.com

Job Description

ProSidian Seeks a Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012] for Program Support on a Exempt W2: No Overtime Pay Basis Technical Element located Fort Bragg, NC  Across The Mid Atlantic Region supporting  support services that supplement Soldier readiness and the well-being of the Army Family.

Seeking Information Technology Support Specialist candidates with relevant DOD/Military Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for DOD/Military Sector Clients such as DOA.  This as a Technical Element or Contract W-2 (IRS-1099) Technical Support and Systems Maintenance Functional Area Professional - Tech Support Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Tech Support (Information Technology Support Specialist) in the DOD/Military Industry Sector focusing on Program / Project Management  Solutions for clients such as Department of Army  (DOA) | Fort Bragg Army Community Service (ACS) Family Advocacy Program (FAP) Generally Located In Fort Bragg, NC  and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012]

• Troubleshoot system and registration issues.
• Assist with database maintenance and backups.
• Support cybersecurity protocols.

Qualifications

Desired Qualifications For Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012] (DOA0013012) Candidates:

• Entry-level IT support with helpdesk or database experience.

Education / Experience Requirements / Qualifications

• Associate or Bachelor’s in IT, MIS, or Computer Science.
• 1–2 years in support or IT ops.

Skills Required

• Troubleshooting, user support, system configuration.

Competencies Required

• Attention to detail, responsiveness, tech literacy.

Ancillary Details Of The Roles

• Coordinates with Outreach for digital campaigns.
• Works with Data Analyst to ensure data integrity.

Other Details

• Assists Admin in CTS data uploads and roster management.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge