Group Sales Manager

About the job

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Working closely with the Director of Sales & Marketing (DOSM) and Associate Director of Sales (ADOS) you'll build a clear and credible vision for the hotel sales team. You'll maintain a balance of proactive and reactive selling, maintenance and growth of key accounts, and sales team development while utilizing skills as a strategic sales and revenue leader in our organization. Your goals are aligned around the achievement of total hotel room revenue, group bookings, market share results, and sales training.

Some Of Your Responsibilities Include

Sales Strategy, Production & Revenue Growth

• Achieve or exceed weekly, quarterly, and annual individual sales and production goals across assigned markets.
• Drive group and business transient performance through strategic planning, targeted deployment, and alignment with marketing initiatives.
• Solicit, negotiate, and secure new and repeat business to maximize room revenue and meet individual and team revenue targets.
• Lead proactive sales efforts including lead generation, follow‑up, outbound prospecting, and business development.
• Negotiate and execute fair, profitable contracts aligned with revenue strategy.
  
  

Market Analysis, Reporting & Revenue Collaboration

• Analyze market data, pace trends, and future demand to provide actionable recommendations.
• Conduct regular reviews of industry intelligence tools (e.g., STR, Hotelligence) to inform strategy and identify market share opportunities.
• Partner with Revenue Management and DOSM on pricing strategy, market mix shifts, and competitive positioning.
• Prepare and present sales performance updates, segment insights, and opportunity analyses to the DOSM, General Manager, and Ownership.
• Generate monthly group sales performance reports and assist in setting production goals for the team.
  
  

Client Relationship Management & Account Development

• Develop, strengthen, and maintain relationships with key accounts to increase loyalty, visibility, and long‑term revenue growth.
• Identify, pursue, and cultivate high‑value group opportunities within assigned territories.
• Collaborate with national sales teams to support strategic deployment and address key account needs.
• Organize and host client site inspections, FAM trips, and client engagement events to drive conversion and retention.
  
  

Sales Execution & Communication

• Conduct persuasive in‑person and virtual sales presentations using modern technology.
• Make outbound prospecting calls using curated databases and creative outreach methods.
• Travel as needed to complete sales calls, attend trade shows, and represent the property at industry events.
• Ensure accurate and thorough account documentation and sales activity tracking in Delphi.
  
  

Market Positioning & Competitive Awareness

• Monitor the competitive landscape and recommend strategic actions to protect and grow market sha