Platform Engineering Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

Platform Engineering at GoCardless

The Platform Engineering team is a unified, globally distributed team. We are currently located in London and Riga, and we are now expanding to our new hub in Lisbon. We work with all other engineering teams to empower them to build, release, run and scale their products.

We operate with a strong focus on both strategic project delivery and operational excellence. Our work is a balance of:

• Project Delivery: Building new platform components, from initial design to deployment.
• Operational Support: Ensuring the health and stability of our systems through on-call rotations and incident management.
• Business as Usual (BAU): Continuous maintenance, improvements, and support for audits and compliance.

Our stack includes: Golang, Python, Ruby, Terraform, Atlantis, AWS, GCP, Kubernetes, GKE, Github, GitHub Actions, ArgoCD, Grafana, Prometheus and Elastic.

The role

This is an exciting and unique opportunity to join GoCardless in our new hub in Lisbon. As one of the first hires, you'll be building a new, high-performing Platform Engineering team from the ground up.

This role is about more than just management; it's about shaping a team's culture and ensuring its integration with our mature, established platform engineering teams. Your work will have a direct impact on the success of the new hub and the wider company, making a significant contribution to our mission to simplify payments globally.

What Excites You

• Building high performing teams: You hire and grow engineers into being the best they can be while maintaining a supportive and engaging team culture.
• Delivery: You’ll work with your team to deliver a consistent, positive impact across a wide range of work. This includes building new platform components, delivering on critical operational goals, and balancing project delivery with ongoing maintenance and business-as-usual (BAU) tasks such as audits and compliance.
• Experimentation and data-driven decision-making: You’ll use data to back up and inform your thinking.
• Raising the technical bar: You'll drive high standards for technical design and implementation, ensuring our systems are robust, operationally excellent, and deliver an outstanding user experience for our merchants.
• Living our values: You'll embody our company's values, helping us work with one another effectively and with respect.

What Excites Us

• High performance: experience building and running highly engaged and motivated teams that deliver on their commitments.
• Professional experience in Infrastructure and SRE world: You know what good is and can inspire a team to achieve excellence.
• Effective communication: Experience explaining technical topics to both technical and non-technical audiences.
• Cross-Hub collaboration & integration: Direct experience managing or working with geographically distributed teams.
• High urgency: We’re after people who aren’t afraid of a challenge and will take ownership of problems they encounter, help to resolve them, and adapt to a constantly changing environment.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage yo