Senior Backend Engineer

<h1>About EdgeTier</h1><p>At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.</p><p>We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.</p><p>This is an incredible opportunity, and we’d love for you to join us on this journey!</p><p></p><h2>About the role</h2><p>Edgetier is currently looking for a <strong>Senior Backend Engineer </strong>to join our team on a full time basis. This hands on role will get the opportunity to build world-class software that places a strong emphasis on excellent user experience. </p><p>This hybrid role can be based out of either our Dublin office or our Barcelona office.</p><p></p><h2>What you'll be doing:</h2><ul><li><p>Designing, implementing, and maintaining functionalities across EdgeTier's core product including APIs, services, databases, etc.</p></li><li><p>Leading discussions and decision making regarding product architecture and product functionality. </p></li><li><p>Influencing technical direction, best practices, and taking full accountability for the team's success. </p></li><li><p>Writing high quality code.</p></li><li><p>Collaborating with other members of your team.</p></li></ul><p></p><h2>Job Content Breakdown:</h2><ul><li><p>Developing new features: 30%</p></li><li><p>Reviewing pull requests: 20%</p></li><li><p>Architecting changes: 15%</p></li><li><p>Fixing bugs and maintaining features: 10%</p></li><li><p>Communicating with team members and meetings: 10%</p></li><li><p>Testing/releasing features: 5%</p></li><li><p>Monitoring performance, error logs, etc: 5%</p></li><li><p>Improving developer tooling: 5%</p></li></ul><p></p><h2>You'll need:</h2><ul><li><p>At least 8+ years of professional Python experience.</p></li><li><p>At least 5+ years developing web applications.</p></li><li><p>Several years of SQL experience - specifically PostgreSQL and ideally with SQLAlchemy.</p></li><li><p>Strong communication skills with other team members and stakeholders.</p></li><li><p>The ability to work independently and manage your own time effectively.</p></li></ul><p></p><h2>Experience with the following technologies would be beneficial:</h2><ul><li><p>Flask framework</p></li><li><p>AWS</p></li><li><p>Pytest</p></li><li><p>GitHub Actions of similar</p></li><li><p>Terraform</p></li></ul><p></p><h2>What makes this role exciting?</h2><p>This isn't a role where you'll be told what to do and how to do it. The exciting opportunity within this role is that you'll be given a task but allowed to figure out for yourself the best steps to reach EdgeTier's desired outcome. You'll also have the opportunity to mentor junior team members and influence how EdgeTier's technical team grows and develops.</p><p></p><h2>EdgeTier Company Values</h2><p>At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.</p><ol><li><p><strong>Be Accountable</strong></p></li></ol><p>Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.</p><ol start="2"><li><p><strong>Deliver Value to Customers</strong></p></li></ol><p>We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.</p><ol start="3"><li><p><strong>Keep Growing</strong></p></li></ol><p>We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.</p><ol start="4"><li><p><strong>Have Craic &amp; Be Sound</strong></p></li></ol><p>We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.</p><p></p><h2>Why you should join us</h2><ul><li><p>Be part of an <strong>Irish company</strong> that's innovating and revolutionising the customer service industry <strong>globally</strong>!</p></li><li><p>We're humble, but have <strong>won lots of awards</strong>. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!</p></li><li><p>Everyone at EdgeTier shares in th