Buxton- Customer Success Manager

About Buxton

Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.

About the role

Buxton is seeking a proactive, results-driven Customer Success Manager (CSM) to help customers maximize value from our analytics and software solutions. This role is about execution, impact, and ownership, you anticipate challenges, tackle them head-on, and drive measurable outcomes.

You’ll own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor. This isn’t a passive role; we need someone with a bias toward action, who thrives in fast-paced environments, solves problems with urgency, and continuously seeks improvement.

Where you'll work

This is a remote-friendly role with flexibility to work from home. Ideal candidates are located in Central or Eastern Time Zone, with occasional travel to Dallas-Fort Worth, TX. Candidates outside this area will be considered for the right fit.

Key Responsibilities

• Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives.
• Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
• Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
• Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
• Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.

What We’re Looking For

• At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
• Bias toward action - proactive, solution-oriented, and accountable.
• Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
• Excellent communication skills - persuasive, strategic, and clear.
• Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.

Expectations for Success

Within the first few weeks, you will:

• Engage with your customers and assess their current use of the platform.
• Identify risks and opportunities, then execute a plan to drive adoption and retention.
• Deliver immediate, measurable impact by optimizing engagement and reducing churn.
• If you’re looking for a high-ownership role where you can move fast, drive impact, and create real change, let’s talk!

Benefits & Perks (Buxton)

Taking care of our employees and their loved ones is foundational to who we are. We believe in providing best-in-class benefits that are comprehensive, flexible, and accessible. As our most valuable asset, our employees deserve benefits that support and empower them.

The Buxton Experience

• Competitive Total Rewards Package
• Culture of Collaboration & Transparency
• Flexible Time Off
• Comprehensive Wellness Benefits and Supplemental Benefits
• Wealth-Building Benefits with Company Match
• Purpose-Driven Culture
• Growth Without Boundaries

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.

Compensation

The Targeted Base Salary Range for candidates located in the U.S. is $75,000 to $85,000.

Actual salaries will vary de