Customer Service Associate

EDI Order Management

• Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
• Review any discrepancies against contracts/bulks
• Check inventory availability if no contact/bulk exists- check with Sales prior to processing
• Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
• Follow up with accounts/buyers for EDI revisions/correction

Responsibilities

• Manage and track production eta to Warehouse – work closely with warehouse to prioritize and turn goods quickly
• Review item set up sheets, AEX forms and Quotes
• Walmart systems -Retail link/Nova/Supplier One set ups, updates, requests.
• Works closely with Walmart Lead, Sales, Warehouse and production
• Own and manage all Sales order Maintenance that needs to be completed daily
• Support sales on all customer service/operations functions
• Provide documentation to the account requesting EDI transmissions
• Main account focus will be Walmart with additional Customer service responsibilities in the Mass Sales department

Requirements

• 2+ years of experience in customer service, preferably in the apparel industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and familiar with EDI systems.
• Strong problem-solving skills and a commitment to providing outstanding customer service.

Benefits

• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!
• Annual Salary $60,000 - $70,000
• The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.