Senior Human Services Specialist

Posting number: 202610692

Department: SOCIAL SERVICES

Division: PUBLIC ASSISTANCE

Job classification: Senior Human Services Specialist /C41

Posting type: Open

Categories: Social Services, Community and Social Services

Summary

Are you an experienced eligibility professional looking to make a meaningful impact in your community?  Are you a compassionate and customer-oriented individual?  

The Prince William County Department of Social Services, Public Assistance Division, is seeking a full-time Senior Human Services Specialist to join our team. In this role, you will have the opportunity to work directly with individuals and families, guiding them through the eligibility determination process for SNAP and Medical Assistance programs.

The Prince William County Department of Social Services offers a collaborative work environment, flexible work schedules, telework opportunities, ongoing training and professional development, and one of the most competitive benefits packages in the region. 

If you are committed to public service and seeking an opportunity to grow your career while making a difference, we encourage you to apply today!

About This Role:

In this role, you will review applications and determine eligibility for SNAP and Medicaid in accordance with established program policies.  This position primarily focuses on ABD MA eligibility determinations but also requires the ability to accurately determine F&C/MAGI Medicaid eligibility. 

This role is well-suited for individuals who thrive in a fast-paced, dynamic environment and can effectively manage a high-volume workload while maintaining strong organization skills, attention to detail, accuracy, and compliance with policy standards.

Additional responsibilities include:

• Conducting client interviews to gather and verify eligibility information
• Reviewing applications and supporting documentation for accuracy and completeness
• Interpreting and applying complex SNAP and Medicaid program policies
• Entering and maintaining case information in the Virginia Department of Social Services' online eligibility system (VaCMS) and other state eligibility systems
• Making accurate and timely eligibility determinations 
• Documenting case actions and eligibility determinations in accordance with policy standards
• Other duties as assigned

Minimum Requirements:

High school diploma or G.E.D and 4 years of experience determining eligibility for public assistance programs in VACMS

Preferences:

• 5 or more years of experience determining eligibility for SNAP using VaCMS
• 5 or more years of experience determining eligibility for Aged, Blind and Disabled (ABD) using VaCMS
• 4 or more years of experience determining eligibility for MAGI and Families & Children Medicaid using VaCMS
• 2 years of experience independently troubleshooting and successfully resolving VaCMS system issues
• Bilingual Spanish/English

Special Requirements:

Work Schedule: 

37.5 hours per week – Monday – Friday.  Manager will determine specific work schedule (between the hours of 8:00am to 5:00 pm) 

Staff in this position are eligible to telework but may be required to report to the office intermittently.   Employees who telework must have adequate workspace and internet connection. Telework eligibility is subject to change as business needs warrant; there is no guarantee of future telework.

Hiring Salary Range:

$65,910.00 - $92,907.75 Annually

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans  
• Paid Annual Leave
• Paid Personal Leave 
• Paid Sick Leave
• Pa