Order Management & Customer Account Specialist

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. 

Job Title: Order Management & Customer Account Specialist – Indiana Electronic Pull Tabs (eTabs)

Location: Indiana (On-site)

Job Type: Full-Time

Reports To: Operations Manager / Director of Operations

Position Summary:

We are seeking a detail-oriented and customer-focused Order Management & Customer Account Specialist to support the daily operations of our Electronic Pull Tabs (eTabs) program for Indiana charitable gaming. This position plays a key role in processing equipment orders, maintaining accurate financial records, and providing exceptional accounts payable support to veteran and fraternal organizations across the state. The ideal candidate brings a mix of administrative accuracy, communication skills, and regulatory awareness.

Requirements

Position Summary:

We are seeking a detail-oriented and customer-focused Order Management & Customer Account Specialist to support the daily operations of our Electronic Pull Tabs (eTabs) program for Indiana charitable gaming. This position plays a key role in processing equipment orders, maintaining accurate financial records, and providing exceptional accounts payable support to veteran and fraternal organizations across the state. The ideal candidate brings a mix of administrative accuracy, communication skills, and regulatory awareness.

Key Responsibilities:

Order Management:

   •    Receive and process orders for eTab equipment (e.g., cabinets, peripherals) for licensed veteran and fraternal organizations.

   •    Verify customers’ current charitable gaming license status with the Indiana Gaming Commission (IGC) prior to processing.

   •    Coordinate with internal teams (warehouse, operations, field service) to ensure timely fulfillment and installation.

   •    Maintain accurate records of order details, shipping, and device assignments in compliance with state regulations.

Accounts Payable & Customer Service:

   •    Generate and issue accurate invoices for electronic pull tab orders, equipment, and related services.

   •    Respond to questions and concerns from veteran and fraternal organizations regarding billing, invoicing, payment due dates, and account balances.

   •    Assist organizations with understanding their AP statements and resolving discrepancies professionally and promptly.

   •    Maintain detailed logs of communications and invoice adjustments in accordance with internal controls and IGC compliance requirements.

   •    Support the month-end close process through accurate data entry and documentation review.

Compliance & Documentation:

   •    Ensure all order and payment records comply with Indiana Gaming Commission regulations and internal accounting standards.

   •    Support preparation of audit-ready documentation for IGC reviews and internal compliance checks.

   •    Track inventory and equipment deployment for reporting purposes.

Qualifications:

   •    Associate’s degree in accounting, Business Administration, or related field (Bachelor’s preferred).

   •    2+ years of experience in accounts payable, order processing, or administrative customer support.

   •    Strong interpersonal and communication skills, with a professional, customer-service-oriented approach.

   •    Experience working with nonprofit, fraternal, or veteran organizations is a plus.

   •    Proficient in Microsoft Excel and accounting software (e.g., QuickBooks, NetSuite, or similar).

   •    Highly organized with attention to detail and the ability to manage multiple tasks accurately.