Customer Account Manager

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference: 

We are looking for a dynamic and accomplished Customer Account Manager (CAM) to join our growing and talented team. As an Account Manager at Iterable, you will be instrumental in realizing the full potential of existing customer accounts through expansion and retention strategies. This position requires a deep understanding of our products and services to effectively renew, upsell and cross-sell, ensuring our clients achieve their marketing objectives with our AI-enriched, no-code solutions.

This role demands a strategic approach to account management, particularly in navigating the complexities of global brands with multiple, often siloed, business units. Key responsibilities include renewal contract negotiation, identifying and negotiating expansion opportunities, developing strategic account plans, understanding the organizational structure within customer accounts, creating pricing proposals, and managing forecasts and pipelines. The Account Manager will work closely with our Customer Success team to continuously explore new ways to expand customer engagement and satisfaction. Your performance will be measured by key metrics including achieving target retention rates and surpassing expansion revenue goals, demonstrating your ability to effectively maintain and grow our client base.

You’ll get to:

• Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
• Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
• Execute win/win renewal negotiations to maximize contract value while protecting client r