Sr. Advisor, Compliance Services

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

Position Overview

As a Sr. Advisor in Compliance Services, you will play a key role in safeguarding CarMax’s operational integrity and regulatory compliance. In this role, you will support risk management and compliance program activities related to operational regulatory compliance with federal and state laws, industry frameworks, and internal policies. You will develop critical relationships with risk owners and legal team members at all levels of the organization.  You will develop process and requirement subject matter expertise for some of CarMax Auto Finance (CAF) and CarMax’s highest risk areas.  From this knowledge, you will successfully advise on complex process and control design, become a trusted advisor to business leaders, and guide through change by operationalizing regulatory requirements into controls. Leveraging your subject matter expertise, business relationships, and various monitoring activities, you will propose, plan and lead testing efforts

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

You will be part of a dynamic compliance team that is continually innovating our compliance risk management programs leveraging data, technology, and automation.  This high-performing diverse team is responsible for operational regulatory compliance across CarMax and its service providers. This team plays a critical role in safeguarding CarMax’s reputation and supporting best-in-class compliance practices.

Role Responsibilities

• Partner closely with operational leaders and legal team members to develop and maintain process and regulatory requirement subject matter expertise and advise on process/control design, gaps, and remediation.  
• Plan and execute operational compliance testing and monitoring activities to identify, evaluate, and report out on risks, non-compliance, inconsistencies, and process improvements.  Develop risk coverage strategy and creative efficiencies for testing.
• Gather, review, and validate information as well as testing documentation that supports risk coverage, risk assessment, external examinations, and other reviews. 
• Escalate issues, identify root causes, and collaborate with business leaders on appropriate actions to remediate.  Summarize complicated findings for executive reporting.
• Support compliance training and communication initiatives in support of overarching Compliance Program objectives.
• Ensure consistent high-quality documentation, guidance, and reporting.  Mentor junior advisors.

Required Qualifications

• Bachelor’s degree in accounting, business, or related field.
• 4+ years of compliance or audit experience, preferably in public accounting or large corporate internal audit/compliance department; or 7+ years of relevant experience in lieu of a degree.
• Detailed knowledge & prior experience with risk assessments, internal controls, root cause analysis, and compliance principles.
• Proven ability to work independently, build relationships, communicate clearly on complex issues, and balance multiple priorities.

Preferred Qualifications

• CPA, CIA, or CISA certification.
• Experience with automated controls, IT general controls, and GRC tools.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, p