Chief Administrative Officer Tufts Medical Center Physician Organization

Tufts Medicine is hiring a Chief Administrative Officer to help drive innovation, collaboration, and operational success within Tufts Medical Center Physician Organization.

About Tufts Medical Center Physician Organization

The Tufts Medical Center Physician Organization employs 638 physicians, 115 nurse practitioners, 147 physician assistants, 55 researchers and research staff. It’s purpose is to “support, inspire and empower our diverse physician membership to provide innovative and collaborative world-class, patient-centered health care by creating an environment for transformative education, training, and research.”

Location: Tufts Medical Center Boston, MA

Job Overview

The Tufts Medical Center Physician Organization’s Chief Administrative Officer (CAO) is responsible for the efficient and effective operations of the faculty practice and its associated departments to drive excellent clinical, operational, strategic, and financially sustainable performance.  While this role reports directly to President of the Physician Organization (PO), the dyad of the President and the CAO roles ensures a collaborative, complementary and unified leadership team.  The CAO supports the President in all faculty practice governance.  The CAO provides direct leadership to the Associate Vice President of the PO and Department Executive Directors to ensure the highest performance across all specialties.  In conjunction with the finance leadership, the CAO operationalizes funds flow and the compensation plans of the faculty practice.  The CAO will work closely with the faculty practice and Tufts Medical Center leadership teams to consistently strive for alignment across the health system, inclusive of the community practices. 

Job Description

Minimum Qualifications:

1. Master’s degree in business administration, healthcare administration, or closely related field.

2. Ten (10) years of previous experience in healthcare administration with at least five (5) years in a senior management.

3. Experience in establishing and maintaining strong physician relationships while leading operational & financial improvement efforts.

Preferred Qualifications:

1. Ten (10) years of previous experience in healthcare administration, preferably in an academic medical center, with at least five (5) years in a senior management.

2. Previous operations position within a high performing faculty practice is highly preferred.

3. Experience with multi-specialty and interdisciplinary Service Line development.

4. Ambulatory operational expertise across multiple locations- hospital and community based

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Leads and accountable for the operational management for each clinical department of the faculty practice including the development and execution of the annual business and operations plan for the faculty practice.

2. Supports clinical department chairs and leads the AVP and Department Executive Directors to successfully drive all operational facets including productivity, cost containment, faculty practice management, patient satisfaction, space management and physician engagement.

3. Partners with the VP of Finance to oversee the financial management of the faculty practice environment for all departments to help develop appropriate revenue and budgetary goals and to ensure that the goals are met.  Provides budgeting and cost containment management for relevant capital expenditures, operational expenses, etc.

4. Leads continuous quality and process improvement. Implements standard work in collaboration with other faculty practice executives.  Develops operational dashboards for each clinical area, including quality of care and service, staff satisfaction, physician relations, patient experience, and financial performance.

5. Collaborates with physician leadership and faculty practice management to ensure efficient business operations at all faculty practice locations and the smooth integration with hospital business operations, to effectively support the achievement of organizational goals.

6. Maintains an accurate sense of the market, identifies under-served needs, and suggests, researches, and recommends corresponding viable programs, expansion opportunities, etc.  Recommends opportunities for business development including partnerships, etc.

7. Works in collaboration with medical staff and hospital leadership, identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable leadership to make clinical or operationa