Account Services Tech II

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Responsibilities
30% - Process state/county/local tax garnishments, child support garnishments and IRS levies in a timely and accurate manner.
30% - Key account maintenance requests, analyze and process maintenance reports based on established procedures.
30% - Respond to all garnishment and deposit related inquiries via phone in a timely and professional manner.
10% - Process and respond to inbox and fax requests promptly from branch employees, tax agencies and internal departments.

Internal Relationships

Branches, MSS, Support Services – Assist with garnishment and deposit related inquiries.

External Relationships
Tax Agencies – Communicate regarding specific garnishment related questions or inquiries.

Required Education
HS Diploma or GED

Required Knowledge, Abilities, Skills
Must have basic knowledge of Microsoft Office products including Word, Excel, and Outlook.
Must be able to learn various systems including, but not limited to: 3270, Teller, Platform, OnBase.
Must have proficient communication skills, both verbal and written.
Must have proficient problem-solving skills.
Must be able to learn Credit Union policies, operations and services with a focus on deposit related material and content.
Must adhere to the established work schedule and attendance policy.
Must be able to coordinate and collaborate with team members in both on-site and remote work settings.
Must be able to speak, write, and read English fluently.

Special Position Requirements
Sitting for prolonged periods.
Carrying up to 15 lbs.
Lift up to 15 lbs.
Push/Pull up to 15 lbs.
Telephone for prolonged periods.
Computer for prolonged periods.
Office setting with physical proximity to other employees.
Some background noise from other employees and telephones.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.