Software Development Analyst
Northrop GrummanAbout the role
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage, and a pioneering spirit to join forces to invent the future and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, but they’re also making history.
The Enterprise IT Service Delivery organization is seeking a talented and experienced ServiceNow Software Development Analyst with a strong focus on workflow process development to join our innovative IT Service Management development team. In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that optimize our Enterprise business processes. You will work closely with stakeholders to understand their requirements and translate them into efficient and effective ServiceNow solutions.
The ideal candidate should possess strong customer service skills for interfacing with stakeholders, assisting in refining requirements to meet business needs, designing solutions, developing and implementing features. They should be adaptable and capable of working in a dynamic environment with changing priorities. This role will involve coordinating with service and process workflow owners across a wide variety of services to determine requirements, identify opportunities for automated solutions, and drive best practices. You will need to be a self-starter, working in an agile environment focusing on innovative IT Service Delivery. The deliverables produced in this role will enable self-service solutions aligned with the company's strategic goals, resulting in customer satisfaction as well as time and cost savings. Familiarity with SAFe Agile practices and the IT Service Management module in ServiceNow is essential.
This position will be virtual remote and can be performed anywhere within the continental United States. Teleworking arrangements are subject to change based on the needs of the business.
Key Responsibilities include, but are not limited to:
Design, develop, and implement robust ServiceNow workflows to streamline Enterprise business processes.
Configure and optimize ServiceNow, focusing on workflow automation.
Collaborate with stakeholders to gather and analyze business requirements for workflow processes.
Develop and maintain technical support documentation for ServiceNow workflows and processes.
Ensure data integrity and system security within the ServiceNow environment.
Provide technical support and troubleshooting for workflow-related issues in ServiceNow.
Implement best practices for ServiceNow workflow development and process improvement.
Collaborate on integrations with various enterprise systems to enhance workflow functionality.
Basic Qualifications:
Must have, at minimum a Bachelor’s degree in Computer Science or a related discipline with 2 years of relevant experience OR a relevant Masters Degree with 0 years of experience OR an Associates Degree with 4 years of relevant experience OR High School Diploma/GED with 6 year of experience.
Strong verbal, written, and interpersonal communication skills.
Experience with HTML and JavaScript.
Strong conceptual, analytical, and planning skills.
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