Senior Technical Sales Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Strategy

Job Category:

Professional

All Job Posting Locations:

Atlanta, Georgia, United States, Los Angeles, California, United States of America, Minneapolis, Minnesota, United States of America, New City, New York, United States, Santa Clara, California, United States of America, Seattle, Washington, United States of America

Job Description:

We are searching for the best talent for a Senior Technical Sales Specialist position. This is a remote role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

 

Job Description:

 

We are seeking a dynamic and self-motivated Technical Sales Specialist to join our Technical Sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC, EMEA, and LATAM as needed to ensure that processes followed are globally consistent.

You will be responsible for:

• Lead complex customer technical engagements during the sales cycle, providing rapid, knowledgeable guidance and demonstrating advanced problem-solving ability and deep product expertise.

• Collaborate with Regional Sales Managers, Account Managers, and Commercial Leaders to support and shape sales strategy with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software

• Seek, analyze, and act on customer feedback, liaising with service, engineering, research, and product teams to answer and review IT/IS questionnaires, guide complex follow-up discussions, and provide structured feedback that informs product, commercial, and process improvements. Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance.

• Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business.

• Maintain and