Senior Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Sr. Business Control Specialist will be an individual contributor on the ORCO team, within the CFO COO & Governance organization. This team is responsible for ensuring adherence to key enterprise policies and standards that support our focus on being accurate and well-controlled within the CFO Group and across the company.  This individual will be responsible for providing vertical business control advisory and support to Regional Banking & Wealth Management, Strategic Forecasting & Expense Management, Staff Support and Global Technology and Global Operations Finance teams within CFO.  

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• Develop strong relationships with business partners to drive compliance and provide advisory support for policies and programs

• Ongoing BAU support for control programs such as Process, Records, Desktop procedures, and tower specific requirements

• Projects to support the CFO priorities including automation leveraging emerging technology, operational excellence, and the war-on-manual

Required Qualifications:

• Bachelor's degree in Finance or Accounting

• 2+ years of professional / demonstrated work experience within financial services industry

• Advanced Excel skills

• Highly organized and proactive

• Strong communication skills – able to communicate concepts both verbally and in writing

• Detail-oriented with a control mindset and strong critical thinking skills

• Proven ability working independently in a fast-paced, results-driven environment with evolving priorities 

• Excellent time management skills with the ability to meet critical deadlines

• Demonstrated ability to work cohesively within a team-oriented environment

• Demonstrated self‑motivation with a consistent track record of high performance

Desired Qualifications:

• Desire to learn and leverage emerging technologies (AI/CoPilot, Tableau, Alteryx, Picklinks, Power Query)