Director, NCSI Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Director of Operations at NCSI will play a critical leadership role, overseeing a team of managers and driving the success of internal operations. This individual will be accountable for optimizing workflows, managing vendor relationships, and ensuring excellence in screening and processing systems. A key strategic partner, the Director will work closely with NCSI Sales and NBC Sports Next GTM leaders to influence broader business strategies and market positioning. 

Job Duties 

• Lead and manage a team of people leaders (managers), providing strategic guidance, coaching, and performance development.  

• Own and drive the success of NCSI’s internal operations, including process optimization, vendor selection, and screening workflows. 

• Build and refine scalable systems that ensure efficiency, accuracy, and compliance across all operational activities.  

• Collaborate closely with NCSI Sales leadership and NBC Sports Next GTM teams to support strategic planning, pricing, and market positioning efforts. 

• Represent NCSI’s overall revenue, performance metrics, and business health in senior leadership and cross-functional meetings.  

• Ensure that all operational workflows are well-documented, clearly communicated, and consistently executed to a high standard. 

• Analyze and improve complex systems and processes, identifying gaps and leading continuous improvement initiatives.  

• Maintain a deep focus on compliance, accuracy, and detail across all operational functions. 

• Foster a high-performance culture centered on transparency, accountability, and professional growth.  

• Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues 

• Act as a role model and own the company mission and values  

• Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews 

• Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure  

• Train and create a schedule for any new hires that they bring into their team 

• Other duties as assigned  

Qualifications

Basic Requirements 

• 5-7 years in a operations management role preferably in a background screening industry  

• Success as a strategic thinker with an ability to contribute to and influence high level business strategies  

• Proven operational expertise, with an ability to optimize complex workflows, systems and processes with a focus on scale and efficiency  

• Proven ability to motivate, coach, and direct employees towards success 

• College degree preferred  

• Results-oriented with strong organizational and pro