Onsite Lead Technician, Inventory Services

The Opportunity:

In this role, you will report to Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Malvern, PA 19355

Schedule: 1st Shift/ M-F 7am - 3:30pm

Hourly Rate: $25

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products .

What we’re looking for  

·       Education: Associates degree or undergraduate degree in business or science related field is preferred.

·       Experience: 4 years equivalent experience in customer services/purchasing/or account management, previous experience managing associates is preferred, forklift Certification a plus, spill containment, IATA, DOT, and Hazwoper training a plus, GMP and GLP training a plus, CPR training and OSHA Right to Know preferred.

Inside sales experience and cross referencing, skills a plus.

·       Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

·       Preferred Qualifications:  

• Oral and written communication (English & Spanish)

• Driver’s License, required

• Conform to all customer requirements for background checks, health and safety, security clearances and medical checkups.

• Knowledge of Information Access and ERP Systems

• Excellent customer service skills; display a professional can do attitude

• Basic purchasing and inventory knowledge

• High regard for safety, quality and adherence to protocols, policies and procedures

• Must be flexible, adaptable, and multi-task oriented

• Ability to self-manage and self-motivate; forward thinking

• Strong verbal and written communication skills to interact with both customers and various departments within VWR

• Understanding of, and ability to administer VWR’s policies consistently

• Ability to make sound business decisions with limited consultation with manager

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Coordinate and leads team efforts and performs work related to customer requirements.

• Coach and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives.

• Encourage through mentoring, individual professional growth and team growth.

• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.

• Provide training and development as well as back-up to associates to perform required tasks.

• Perform administrative duties such as providing performance management input, time card review, vacation scheduling, etc.

• Create and maintains: SOP’s, SOW’s, SPI’s and KPI’s.

• Provide customer reporting and data analysis.

• Acts as a liaison between customer, Avantor services and Avantor sales.

• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, g