License Maintenance-Regulatory Specialist II - 64050752

Requisition No: 863702 

Agency: Department of Health

Working Title: License Maintenance-Regulatory Specialist II - 64050752

 Pay Plan: Career Service

Position Number: 64050752 

Salary:  $34,759.92 $35,000 

Posting Closing Date: 10/25/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations, Licensure Support Services

License Maintenance-Regulatory Specialist II

Open Competitive Opportunity

 

Do you have a background in customer service?

Are you a looking for an interesting position aiding healthcare professionals?

Do you enjoy research and providing solutions?

 

We are seeking a Regulatory Specialist II in MQA’s Bureau of Operations, Licensure Support Services Unit. The candidate selected for this position should be ready to lead by example, as a vital member to our incredible licensing and renewal team. Our team performs research for complex regulatory activities involving renewals, certifications, and licensure for healthcare practitioners. The ideal candidate will be able to work with a team, exercise independent judgement, provide guidance to healthcare professionals, and exercise problem-solving skills when dealing with licensing and renewal issues.

If you’re ready to take on a high-impact role where your skills will be recognized and valued, we want to hear from you. This is your opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference on our division.

 

***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history. 

 

Your Specific Responsibilities:

This position performs complex regulatory activities involving research, evaluation, problem resolution and response to public record requests for license certifications. Incumbent ensures the accuracy of the division’s practitioner licensee data in the database system. The incumbent must be able to understand and apply department rules, statutes, practices, and board rules.  The incumbent must exercise independent judgment in dealing with licensees and resolving issues. This position requires problem solving skills. In this capacity the incumbent is responsible for the following:

Answer and respond to incoming telephone calls and chats providing direction, technical assistance, and guidance to licensed health care practitioners, both verbally and in writing, regarding the renewal and issuance of their license, disciplinary actions and administrative suspensions. Performs complex research using the department’s licensing database and document repository to respond to complaints and inquiries from the public, applicants, licensees and DOH staff. Conducts independent analysis of post licensure inquiries returned by the contracted vendor. Process name/address change requests, status changes, and returned correspondence, and more, for all licensed practitioners. 

Independently reviews each licensure certification request to ensure appropriate validation of the processing fee. Conduct fee transactions in LEIDS for all validated money prior to producing certification letter unless the customer is exempt then a no-pay transaction is done in licensing database. All research must be performed in compliance with the laws.  Verify licensure data for all professions such as the original date of licensure, expiration dates, birthdates, education history, social security number and home address.

Evaluate renewal/reinstatement qualifications and/or post licensure criteria in accordance with laws and rules. Coordinate correction of deficiencies found during the renewal review. Responsible for updating of health care practitioner license records post-licensure, which requires extensive research and professional judgment. Conducts re