Clinical Success Specialist (US)

The Job
Onera Health is hiring a Clinical Success Specialist to strengthen its Growth & Revenue team with responsibilities over the domestic USA region. We offer a great opportunity for professional development in an ambitious and fast-growing scale-up. This position would require min 50% travel.

Onera

Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company’s innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs.

Requirements

Key Responsibilities - What You'll Do

You will be part of a multidisciplinary, energetic and internationally minded scale-up with responsibilities that include:

• Managing implementation of Onera technology at new customers; comfortable onboarding new customers and guiding them through the set-up
• Providing direct support to health care professional in hospitals and clinics where Onera technology and services are in use
• Working closely with internal partners and customers to define clinical workflows and required processes
• Conducting training activities for different stakeholders in hospitals, clinics and labs as well as online to foster customers proficiency in the use of Onera technology and services
• Building and managing customer relationships, capturing feedback and reporting on customer satisfaction while collaborating with the engineering and software teams to create an optimal experience
• Provide market information and competitive intelligence

Your Profile - What You'll Bring

• Excellent knowledge of medical diagnostics (i.e. in sleep medicine, intensive care, similar) with a min. of 3-5 years of experience in the industry, at provider or in an hospital/clinical environment
• A can-do mind-set, flexible to the many challenges of a scale-up!
• Bachelor's Degree in Nursing or equivalent (e.g. RPSGT) with current license; medical technology, biomedical engineering studies and/or sleep diagnostics experience/knowledge a plus
• Excellent communication, planning and organization skills, paired with the willingness to learn and develop new skills
• Positive attitude as a self-motivated problem solver with a passion for ensuring optimal patient outcomes
• Flexibility to happily travel regularly (> 50%) and open to a frequently changing work schedule
• Legally authorized to work in the USA, and already possess a work permit. Must possess a valid Driver's License

Benefits

What We Offer

• Flexibility in work hours
• Technical equipment to set up a home office
• A comprehensive benefits package including medical, dental and vision coverage
• Life and disability insurance
• An open and positive company culture