Hydraquip - Lead Inside Sales Representative North

Hydraquip is looking for a candidate who wants to contribute in a significant way with our largest clients and vendors to join our 100% employee-owned company. Hydraquip is a fluid power distributor for over 40 world class brands of products as well as a provider of value added solutions to customers including pump/motor assemblies, mobile valve assemblies, hose kits, repair, hydraulic power units and electrohydraulic solutions. With offices in Houston, San Antonio, Dallas, Tulsa, Denver, Memphis and Lafayette, Hydraquip has a broad footprint with many opportunities for growth within the company.

The Lead Inside Sales Representative North is responsible for taking on a leadership position within our inside sales team, playing a critical role in customer satisfaction, sales growth, and operational efficiency. They will report to the Operations Manager and have lead responsibility for North Texas, Colorado and Oklahoma.

Specific responsibilities include:

• Serve as the primary inside sales/customer service representative – answer questions, provide immediate support to other sales and support personnel – report and liaison to management for continuity of problems, concerns, and focused direction.
• Drive continuity of customer service across branch locations – manage select major accounts, second layer for support of other inside sales, and act as point contact for training and continuing education of inside sales.
• Drive efficiencies for quoting, order entry, inventory.
• Liaison with purchasing, assist or drive production order entry and processing.
• Improve customer service with "one Hydraquip" experience; Lead and mentor the inside sales team, providing guidance and support to ensure high performance.
• Support and drive continual improvement within the department.
• Improve tracking and follow-up on leads via Hubspot, phone & chat.
• Monitor & coach for Signature customer service scores.
• Manage and monitor open orders for the regions – assist in allocations, expedite requests, packing basis, shipments, order entry issues.
• Track Inside Sales customer visits with Account Managers on monthly bases.
• Maintain vendor contacts & create and organize databases to eliminate islands of information
• Track open orders without PO’s that have “S” or “D” dispositions
• Track unapproved and credit hold orders
• Oversee and streamline the quoting, order entry, order updates, expediting, and issue resolution processes for assigned customers:
• Simple training highlights for new employees.
• Review customer satisfaction surveys to ensure they stay above the QMS goal
• Point of contact for inventory/ordering issues - weekly meetings with the Purchasing team.
• Set up weekly or biweekly interactions with their teams to review:
• Open orders.
• Discuss order entry issues
• Discuss vendors, contacts, discounts, interactions
• Review any outside sales or mgmt. requests
• Help to move excess & dead inventory 
• Ensure compliance with ISO 9001 quality standards by adhering to the organization's Quality Policy and procedures.
• Other duties as assigned.

Requirements

EDUCATION AND TRAINING

• High school diploma, GED, or equivalent secondary education.
• Associate’s, bachelor’s degree in technical field preferred.
• Certified Fluid Power Hydraulic Specialist a plus.
• Other technical certifications or degrees may be considered.
• Experience as described below may be accepted in lieu of education

EXPERIENCE

• 2-5 years of experience in inside sales, customer service, or technical fields (or internship experience)
• Previous experience in hydraulic, electrical, mechanical, or automotive repair strongly preferred
• Experience working in an ISO 9001 environment is a plus.
• Education as described above may be accepted in lieu of experience.

KNOWLEDGE AND SKILLS

• Demonstrate strong leadership by fostering a collaborative team culture, setting clear expectations, and holding team members accountable for performance, development, and customer satisfaction.
• A functional working knowledge of hydraulic and/or hydrostatic components, equipment operations, and/or mechanical functions.
• Laser customer focus to add value to customers, exceed expectations and deliver promised results to clients.
• Ability to communicate at numerous levels internal and external to the company.
• Ability to investigate problems or potential problems to avoid reoccurrence.
• Strong organizational and follow-up skills.
• Good personal motivation.
• Good communication skills.
• Good, safe work habits.