Outreach Executive

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Check out this pamphlet for a sneak peek into the life of an Oak Street Outreach Executive!

Core Responsibilities:

• Sales

  • Generating leads by effectively engaging Medicare senior community through event execution and local community outreach

  • Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

  • Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from:

    • Leads driven through Digital channels

    • Leads generated by other Outreach Executives

  • Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

  • Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)

• Relationship Management 

  • Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

  • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  • Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient

  • Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee

  • Other duties as assigned

What we're looking for:

• Ability to quickly connect and influence the right people 

• Comfortable with navigating external barriers to create a positive experience

• Ability to manage priorities simultaneously

• Team player and contributor to the overall effectiveness of the team

• Sales and/or healthcare experience a plus

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors inc