Director, Enterprise Applications & Data

Director, Enterprise Applications & Data, IT

Location:
District of Columbia
United States   Hybrid schedule

Project HOPE is an international NGO of more than 1000 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and respond to humanitarian crises worldwide.

Code of Conduct 
It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment.  Together we can reinforce a culture of respect, integrity, accountability, and transparency. 

POSITION SUMMARY: 
The Director of Enterprise Applications & Data leads the modernization, integration, and governance of Project HOPE’s global enterprise systems and data ecosystem, ensuring platforms such as ERP, CRM, HRIS, LMS, M365, and digital health systems are secure, scalable, interoperable, and aligned with organizational strategy. The role drives the development of the enterprise digital operating model; strengthens global service delivery across HQ, regions, and country offices; and builds a unified architecture spanning applications, data, integrations, cloud alignment, and cybersecurity standards.

Additionally, the Director oversees enterprise data governance, responsible AI adoption, change management, and digital skills development, ensuring that technology investments translate to stronger program delivery, operational excellence, evidence-driven decision‑making, and improved health outcomes. The position partners closely with programs, country, and functional leaders to ensure technology becomes a true mission enabler—supporting monitoring and evaluation, research, donor reporting, emergency response, and global health systems—while cultivating a culture of accountability, innovation, documentation, and continuous improvement across the digital workforce.

PRINCIPAL RESPONSIBILITIES:
1. Enterprise Systems Strategy, Roadmap & Digital Operating Model
Own the multi-year strategy and roadmap for ERP, CRM, HRIS, LMS, digital health systems, M365 web applications (including SharePoint / Intranet) and related business systems.
Lead development and continuous refinement of the IT digital operating model, clarifying service roles, workflows, processes, and cross‑team operating norms.
Translate organizational strategy (2030 Strategy, MEL Strategy, digital health initiatives) into systems and data transformations that improve program quality, operational efficiency, and evidence‑driven decision‑making.
Co‑create technology priorities with Finance, HR, Programs, BD, Policy & Advocacy, and global country teams.

2. Service Delivery & Organizational Alignment
Design and oversee the global service delivery model, including regional/country support alignment, tiered operations, escalation pathways, SLAs, and coverage frameworks.
Partner with Infrastructure, Cybersecurity, and Helpdesk to ensure enterprise applications integrate seamlessly into a resilient, global IT support ecosystem.
Drive adoption of enterprise processes for release management, change control, documentation, asset lifecycle governance, and operational excellence.

3. Digital Health, Program Systems & Mission Enablement
Provide strategic leadership for program‑facing digital platforms, including DHIS2, digital health tools, emergency response technologies, field data collection systems, and analytics platforms.
Ensure enterprise systems support high‑quality monitoring, evaluation, learning, research, donor reporting, and health outcome measurement.
Partner with global health leadership to ensure program systems are interoperable, secure, future‑ready, and aligned with global public health best practices.

4. Enterprise Data Governance, Quality, Stewardship & Protection
Co‑lead the Enterprise Data Governance Committee, establishing and maintaining data ownership, stewardship, quality standards, metadata practices, and lifecycle governance across global teams.
Build and operationalize the enterprise data stewardship model—including data owners, data stewards, and functional data champions—to ensure accountability,