Reproductive Services Manager

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

 CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

This role is focused on managerial program operations and supervisory activities.  Strategic planning, hands-on execution, multi-tasking, and attention to detail.  Balancing simultaneous projects, managing multiple stakeholders, and establishing and maintaining relationships with both internal and external stakeholders are critical drivers to success. 

This position will support projects related to overall operations efficiency and people management.  This role is 100% onsite in Los Altos, CA, and may require minimal travel to other CSI Reproductive Sites  (<5%). 

Daily managerial activities may include: lab collaboration, program branch operations, regional branch outreach, and support. 

To be successful in this role: leadership, empathy, and emotional intelligence are paramount in every consideration.  Clear and thoughtful communication and the ability to build successful partnerships and collaboration with internal/external stakeholders is vital. 

Critical skills: strategic/pragmatic thinking, problem-solving, positive-solution focused, pivot in a dynamic environment, attention to details without missing the big picture, accurate under pressure, time management, stellar organization, self-starter/motivation, comfort with mentoring, motivating and delegation, comfortable discussing sensitive subjects, comfortable working with a diverse client population, experience with client conflict resolution, influencing and negotiation, project management.  Understanding how all the parts of the company work together, business strategy and planning, familiarity with FDA and regulatory governance. Expertise in forecasting, metrics, KPIs, and ensuring individual and company goals are achieved.

•  Managerial Oversite of All Program Operations:
  • Oversee branch activities and ensure program operations are optimized and compliant with company Standard Operating Procedures
  • Support Leadership and HQ colleagues: Donor Department, Reproductive Lab Operations, Cryogenics, Facilities, IT, Client Services, Accounting and Finance
    • Operationally responsible for upholding the above-noted teams' daily operations, performance requirements, procedural compliance, reporting, and standard operating procedures
  • Ensures administrative data entry and reports are complete as scheduled
    • Review and approve reports, payroll data, and transportation reimbursement 
• Manage direct and indirect branch program activities 
  • Anonymous Donor Program, Branch Fertility Preservation (+ Donor Programs) 
  • Provide backup for initial consultations, consulting with clients and physicians
  • Ensure timely turnaround time for reporting to clients and MDs
  • Ad hoc regional site support for Fertility Preservation programs 
  • Reviews and approves LA Branch purchase orders and invoices
  • Acts as SME for FDA and other regulatory inspections
• Lab Collaboration
  • Collaborate with the on-site Laboratory Manager as designated by the Dir. of Reproductive Lab Operations
  • Ensure administrative operations complement the laboratory team's workflow and administrative needs 
• On-site facilities
  • Ensures layout compliments logistics 
  • Ensure non-technical office equipment is functioning, procure supplies, and recommend new/replacement equipment purchases
  • Maintains a safe, secure, and clean work environment (i.e., housekeeping services, building security, safety issues are addressed, and monitors and oversees access. security passcodes, and keys to facility and systems at the LA Branch
• Manage [direct reports]
  • Leadership: mentor, train new hires, guide teams
  • Ensure staff 
    • is delivering accurately and timely
    • is trained 
    • delivers with the utmost care and customer service 
  • Monitors performance, updates/documents, and maintains administrativ