Customer Support Specialist

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role

We are seeking a skilled and customer-focused Customer Support Representative to join our support team support our Scott Systems business unit. In this role, you will be the primary point of contact for customers experiencing technical and software-related issues. You will provide advanced troubleshooting, collaborate with technical teams for escalations, and deliver an outstanding customer experience.

Job Responsibilities:

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Troubleshoot and resolve issues related to automotive software, providing step-by-step guidance.
• Support customers with technical issues, including:
  • Windows security settings
  • Networking and connectivity problems
  • Microsoft Office programs (Excel, Word, Outlook)
• Accurately log support interactions, resolutions, and follow-ups in the ticketing system.
• Collaborate with technical teams to escalate and resolve complex issues efficiently.
• Maintain a high level of customer satisfaction by delivering exceptional service and empathetic support.

Qualifications

• 2+ years of customer support or technical support experience.
• Strong troubleshooting skills across Windows operating systems, networking, and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly and patiently to non-technical users.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, or similar).
• Strong organizational skills and attention to detail.
• Background in automotive software or related technology fields preferred, not required. 

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.